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- Tasks: Engage and support future students through their recruitment journey.
- Company: Join the vibrant University of East London, shaping futures for 125 years.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work environment.
- Why this job: Make a real impact on students' lives while advancing your career.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: Inclusive culture with a commitment to diversity and career growth.
The predicted salary is between 35453 - 38827 £ per year.
Applicant Engagement Adviser (Maternity Cover)
Salary £35,453 to £38,827 per annum inclusive of London Weighting
Post Type: Full Time
Post Type: Fixed Term
Closing Date: Monday 06 October 2025
At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.
Join the University of East London – Shaping Futures for 125 Years.
University of East London (UEL) is a vibrant, diverse, and forward-thinking institution dedicated to transforming lives through exceptional education and career-focused opportunities. As a careers-first university, we have been proudly preparing students for the jobs of the future for 125 years. Our Vision 2028 strategy underscores our commitment to reshaping education for the benefit of all, empowering students from all backgrounds with the skills and opportunities to excel in today’s dynamic world. We are recognised as the University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide 2025.
Additionally, UEL ranks:
- 1st in London for Student Experience (National Student Survey 2024)
- 3rd in London for Teaching Satisfaction (Guardian University Guide 2025)
About the Job
- Engage and nurture our future students through every step of their journey. Support our UK Student Recruitment team and advance our student journeys.
- From inbound enquiry management to segmented, targeted outbound campaigns, provide first-class customer service to our recruitment audience.
- As Applicant Engagement Adviser, be a first point of contact for enquirers, prospective students and offer holders, delivering a warm, positive, and supportive experience to drive the recruitment pipeline for UEL.
- Contribute across traditional channels (telephone, email) and grow digital engagement through live chat, peer-to-peer, and beyond.
- Collaborate with External Relations to support self-serve digital content and coordinate outbound conversion activities.
About You
- Excellent communication and interpersonal skills with a commitment to delivering high levels of customer service.
- Problem solving ability; capable of resolving queries and proactively supporting candidates through their recruitment journey.
- Great teamwork and the ability to liaise with colleagues across the university; excellent organisational skills and aptitude for using multiple platforms.
Benefits Package
At UEL, we offer a competitive salary and a comprehensive benefits package. You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions
Building an Inclusive Future
UEL is an inclusive equal opportunities employer and is proud of its Equality, Diversity, and Inclusion achievements, including a zero gender pay gap, membership in Stonewall, and Athena Swan awards. We expect all UEL employees to uphold our EDI policy and will not tolerate discrimination in any form. We are a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.
If you’re ready to join a University that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.
Please note: This advert may close earlier than the deadline if we receive many applications. We encourage you to submit your application as soon as possible.
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Applicant Engagement Adviser ( Maternity Cover) employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applicant Engagement Adviser ( Maternity Cover)
✨Tip Number 1
Get to know the company culture! Before your interview, check out UEL's website and social media. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the team, let your passion for helping students come through. A genuine interest can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what UEL is looking for!
We think you need these skills to ace Applicant Engagement Adviser ( Maternity Cover)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about engaging with future students and supporting their journey at UEL.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for specific examples that demonstrate your communication and problem-solving abilities, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits package there.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Applicant Engagement Adviser role. Familiarise yourself with UEL's mission and values, especially their commitment to inclusivity and student experience. This will help you tailor your answers and show that you're genuinely interested in contributing to their vision.
✨Showcase Your Communication Skills
As this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully engaged with students or customers. Think about how you resolved queries or provided support, as these stories will demonstrate your ability to deliver high levels of customer service.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific situations where you had to think on your feet to resolve an issue. Highlight your proactive approach and how you supported candidates through their recruitment journey, as this aligns perfectly with what UEL is looking for.
✨Emphasise Teamwork and Collaboration
Since the role involves liaising with colleagues across the university, be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for working in a diverse environment that values different perspectives.
