At a Glance
- Tasks: Lead and develop multi-site facilities management contracts across the UK.
- Company: Dynamic company offering a hybrid working environment and strong growth potential.
- Benefits: Competitive salary, pension, private healthcare, and vehicle allowance.
- Other info: Opportunity for permanent role with excellent career advancement.
- Why this job: Make a real impact in operations while developing your leadership skills.
- Qualifications: Experience in operations management and strong client relationship skills.
Location: Fleet, Hampshire (Hybrid Working)
Travel: UK-wide travel required. A valid UK driving licence and access to a reliable vehicle are essential.
Start date: Immediate
Duration: 4 months initially, with a strong likelihood of extension and a genuine opportunity to transition into a permanent role.
Salary: £60,000 per annum (DOE) + company benefits
Company Benefits:
- Company pension
- Private healthcare
- Company vehicle allowance
- Hybrid working
Summary of the Operations Manager Role:
Our client is seeking an experienced Operations Manager to lead and develop a portfolio of multi-site facilities management contracts across the UK. This is a highly visible role requiring a commercially focused and customer-centric leader who can ensure operational excellence, maintain strong client relationships, and deliver contractual commitments across multiple service lines.
The successful candidate will be responsible for the profitable, efficient and compliant delivery of services, whilst supporting business growth, continuous improvement initiatives and long-term customer retention. This role requires an individual who can lead multi-skilled operational teams, manage client expectations, drive service improvements and create value beyond contractual obligations.
Operations Manager – Key Responsibilities:
- Lead the operational delivery of multiple facilities management contracts across a national portfolio.
- Ensure contractual obligations, service levels and customer expectations are consistently achieved or exceeded.
- Develop and maintain strong client relationships through regular engagement, reporting and performance reviews.
- Manage full P&L accountability across assigned contracts, ensuring budgets, revenue and profitability targets are achieved.
- Produce accurate operational and commercial reports, forecasts and performance updates for internal and external stakeholders.
- Identify opportunities for contract growth, service enhancement and operational efficiencies.
- Support business development activities, including tenders, proposals, presentations and customer retention initiatives.
- Lead, develop and motivate Site Managers, Supervisors and operational teams to deliver high levels of performance.
- Ensure appropriate resource planning and operational cover across all sites.
- Manage subcontractor performance and ensure compliance with agreed service levels, KPIs and contractual requirements.
- Maintain effective communication across operational, commercial and support functions.
- Drive a culture of continuous improvement, accountability and customer service excellence.
- Ensure all services are delivered safely and in accordance with relevant legislation, industry standards and company procedures.
- Maintain compliance with quality management systems, health and safety requirements and operational governance processes.
- Ensure timely management of quotations, proposals, variations and client requests.
- Monitor debt, overdue invoices and financial performance to support strong cash flow management.
- Support the mobilisation of new contracts and services, working closely with internal and external stakeholders to ensure successful delivery.
Skills, Experience & Qualifications:
- Proven experience in an Operations Manager, Regional Manager, Contract Manager or similar leadership role within Facilities Management.
- Strong understanding of Hard FM service delivery, with broader FM operational experience (advantageous).
- Experience managing multi-site and multi-client contract portfolios.
- Demonstrable P&L management, budgeting and commercial accountability experience.
- Strong client relationship management and stakeholder engagement skills.
- Experience leading and developing operational management teams.
- Knowledge of contract management, SLA delivery and KPI performance management.
- Understanding of health and safety legislation, quality systems and operational compliance requirements.
- Experience managing subcontractors and supplier performance.
- Strong communication, leadership and decision-making skills.
- Ability to identify operational improvements and implement customer-focused solutions.
- Experience supporting business development, tender submissions and commercial growth initiatives would be advantageous.
- Proficient in Microsoft Office and operational reporting systems.
- Full UK driving licence and willingness to travel extensively across the UK.
Application Deadline: Open until filled – early applications are encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received.
Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support.
Reference: 508
Operations Manager in Fleet employer: Myfm
As an Operations Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a strong emphasis on hybrid working, competitive salary, and comprehensive benefits including private healthcare and a pension scheme, we foster a culture of excellence and continuous improvement. Join us in Fleet, Hampshire, where your leadership will drive operational success across multiple facilities management contracts, while enjoying the flexibility and resources to achieve your professional goals.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Fleet
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Myfm. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Myfm.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Myfm.
We think you need these skills to ace Operations Manager in Fleet
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Myfm and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Myfm
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Myfm will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Myfm.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Myfm.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Myfm. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
