FM Operations Manager in Fleet, Hampshire

Location: Fleet, Hampshire (Hybrid Working)

Travel: UK-wide travel required. A valid UK driving licence and access to a reliable vehicle are essential.

Start date: Immediate

Duration: 4 months initially, with a strong likelihood of extension and a genuine opportunity to transition into a permanent role.

Salary: £60,000 per annum (DOE) + company benefits

Company Benefits:

• Company pension
• Private healthcare
• Company vehicle allowance
• Hybrid working

Summary of the Operations Manager Role:

Our client is seeking an experienced Operations Manager to lead and develop a portfolio of multi-site facilities management contracts across the UK. This is a highly visible role requiring a commercially focused and customer-centric leader who can ensure operational excellence, maintain strong client relationships, and deliver contractual commitments across multiple service lines. The successful candidate will be responsible for the profitable, efficient and compliant delivery of services, whilst supporting business growth, continuous improvement initiatives and long-term customer retention. This role requires an individual who can lead multi-skilled operational teams, manage client expectations, drive service improvements and create value beyond contractual obligations.

Operations Manager - Key Responsibilities:

• Lead the operational delivery of multiple facilities management contracts across a national portfolio.
• Ensure contractual obligations, service levels and customer expectations are consistently achieved or exceeded.
• Develop and maintain strong client relationships through regular engagement, reporting and performance reviews.
• Manage full P&L accountability across assigned contracts, ensuring budgets, revenue and profitability targets are achieved.
• Produce accurate operational and commercial reports, forecasts and performance updates for internal and external stakeholders.
• Identify opportunities for contract growth, service enhancement and operational efficiencies.
• Support business development activities, including tenders, proposals, presentations and customer retention initiatives.
• Lead, develop and motivate Site Managers, Supervisors and operational teams to deliver high levels of performance.
• Ensure appropriate resource planning and operational cover across all sites.
• Manage subcontractor performance and ensure compliance with agreed service levels, KPIs and contractual requirements.
• Maintain effective communication across operational, commercial and support functions.
• Drive a culture of continuous improvement, accountability and customer service excellence.
• Ensure all services are delivered safely and in accordance with relevant legislation, industry standards and company procedures.
• Maintain compliance with quality management systems, health and safety requirements and operational governance processes.
• Ensure timely management of quotations, proposals, variations and client requests.
• Monitor debt, overdue invoices and financial performance to support strong cash flow management.
• Support the mobilisation of new contracts and services, working closely with internal and external stakeholders to ensure successful delivery.

Skills, Experience & Qualifications:

• Proven experience in an Operations Manager, Regional Manager, Contract Manager or similar leadership role within Facilities Management.
• Strong understanding of Hard FM service delivery, with broader FM operational experience (advantageous).
• Experience managing multi-site and multi-client contract portfolios.
• Demonstrable P&L management, budgeting and commercial accountability experience.
• Strong client relationship management and stakeholder engagement skills.
• Experience leading and developing operational management teams.
• Knowledge of contract management, SLA delivery and KPI performance management.
• Understanding of health and safety legislation, quality systems and operational compliance requirements.
• Experience managing subcontractors and supplier performance.
• Strong communication, leadership and decision-making skills.
• Ability to identify operational improvements and implement customer-focused solutions.
• Experience supporting business development, tender submissions and commercial growth initiatives would be advantageous.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK driving licence and willingness to travel extensively across the UK.

Application Deadline: Open until filled; early applications are encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received.

Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support.

Reference: 508 TPBN1_UKTJ