Account Manager

Job Title and Reference

Job Title: FM Account Manager, Manchester, Permanent

Reference: 459

Summary

Summary of the FM Account Manager role: Our client seeks a proactive Facilities Management Account Manager (PFI) to lead a key contract, ensuring excellence in financial, safety, and service performance. The role requires a strong on-site presence, driving compliance with SLAs, KPIs, and governance standards, while maintaining effective stakeholder engagement and clear, consistent communication.

FM Account Manager Deliverables / Outcomes

• Provide a safe and healthy environment and working conditions for all employees in line with relevant safety standards.
• Drive quality, innovation and continuous improvement.
• Promote an open and direct management style that encourages progress and development with team members and client stakeholders.
• Ensure financial policies and processes are effectively communicated, implemented and monitored.
• To be customer focused within all areas of operational activities and maximise relationships with clients.
• Ensure the contracts are staffed by fully competent properly trained teams, with all post holders being appropriately skilled and experienced to undertake their roles effectively, and that effective succession planning arrangements are in place.
• Deliver effective communication through competent advice, leadership and direct contribution to client management meetings, briefings, consultation forums, correspondence and monthly and ad-hoc reporting, as appropriate.
• Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and equipment, building fabric and services.
• Achieve financial budget targets set by the Regional Director.
• Compliance with and record keeping for Company ISO Quality Management Systems.
• Control and monitor the performance of the specialist service provider and sub-contractors.
• Responsibility for the operational management and service delivery of all contracted services.
• Managing costs and maximising profitability in line with the budget and the requirements of the contract.

Skills, Experience & Qualifications

• Previous experience as an Account/ Contract Manager or similar role.
• Member of BIFM, appropriate FM or Technical qualifications.
• Experience managing services in a prestigious corporate environment.
• Experience in CAFM, Finance and Intranet HR/Payroll Systems.
• Experience in P&L management, is numerate analytical and financially aware.
• Proactive and enthusiastic Team Player that brings out the best in others.
• Health and Safety aware in all aspects of the business.
• Strong Commercial experience within a PFI background.
• Experience and knowledge of PFI Handback (desirable but not essential).

Details

Location: Manchester, on-site

Duration: Permanent

Salary: Up to £65,000 per annum (depending on experience)

Application Deadline: Open until filled – early application is encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received.

Right to work: Applicants must have full and ongoing right to work in the UK. We do not offer visa sponsorship or accept candidates requiring future visa support.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Project Management, and Other

Industries

• Facilities Services, Building Construction, and Environmental Services

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