At a Glance
- Tasks: Run and optimise digital marketing campaigns across various platforms.
- Company: Join MyFirst, a fast-growing car insurance brand for young drivers.
- Benefits: Competitive salary, bonus structure, and access to an onsite gym.
- Other info: Great career growth potential as the company expands.
- Why this job: Be part of a founding team and make a real impact in a dynamic environment.
- Qualifications: Experience in multi-channel performance marketing and a passion for data-driven growth.
The predicted salary is between 35000 - 50000 £ per year.
MyFirst is one of the fastest-growing companies in the UK and a leading car insurance brand for young drivers. With big expansion plans ahead, this is a unique opportunity to join at a pivotal stage of our journey!
Due to the location of our office being on a rural farm location you do need to be a car driver to reach our HQ.
We’re looking for a Digital Marketing Specialist to join our founding marketing team. This is a hands‑on role for someone who thrives on execution, optimisation, and ownership of the entire customer journey…from marketing campaign through to a completed sale.
What You’ll Do
- Paid Media Ownership: Run and optimise campaigns across Google Ads, Meta Ads, TikTok Ads, and other emerging channels.
- SEO & AI Search: Build organic visibility and prepare for the rise of AI‑driven search.
- Click‑Through & Conversion Optimisation: Improve CTRs, landing page performance, and funnel conversion rates.
- Full‑Funnel Ownership: Manage the journey end‑to‑end, from campaign to sale, ensuring accurate tracking and attribution.
- Hands‑On Execution: This is a doer’s role, you’ll set up, manage, and optimise campaigns yourself.
- Data‑Driven Growth: Analyse performance, test new ideas, and scale what works.
- Future Team Growth: As MyFirst expands, take the opportunity to build and lead your own performance marketing team, shaping its direction and strategy.
What We’re Looking For
- Demonstrated experience in multi‑channel performance marketing, including:
- Google & YouTube Ads (Essential)
- Social Campaigns – Meta, TikTok (Preferred)
- Understanding of SEO fundamentals and enthusiasm for AI search evolution.
- Background in CRO and improving ROI across funnels.
- Analytical mindset with strong reporting skills.
- A self‑starter who thrives on execution.
- Ambitious, entrepreneurial, and eager to grow with a high‑growth startup.
Why Join Us?
- Salary £35,000 – £50,000, with a bonus structure available after a few months.
- Be part of the founding marketing team at one of the UK’s most exciting insurance brands.
- Clear career growth potential as the business scales.
- Work in a fast‑moving environment where your output has direct impact.
- Work with an energetic team in a modern office with a great vibe – custom built gym onsite for all staff to use.
Customer Service Advisor employer: MyFirstUK Limited
MyFirst Insurance is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those looking to thrive in a fast-paced environment. With no cold calling and a clear progression path, employees enjoy competitive salaries, uncapped commissions, and the opportunity to earn significantly through performance. Join us in the UK and be part of a supportive team that values growth and rewards hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MyFirstUK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MyFirstUK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MyFirstUK Limited:Your cover letter is your chance to shine! Tell us why you want to work at MyFirstUK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MyFirstUK Limited!
How to prepare for a job interview at MyFirstUK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
