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- Tasks: Lead and inspire teams to deliver exceptional customer service and drive performance.
- Company: Join Myer, a beloved Australian retailer with a heart for community and teamwork.
- Benefits: Enjoy team discounts, career development, and flexible work options.
- Why this job: Be part of a supportive culture that values your ideas and personal growth.
- Qualifications: Previous retail management experience and strong leadership skills are essential.
- Other info: This role offers excellent career progression opportunities in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
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Job no: 943531
Work type: Permanent / Full time
Location: Doncaster
As a Customer Service Manager at Myer Doncaster you’ll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results.
Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.
About The Role:
- Lead and manage daily department operations to drive customer satisfaction and financial performance
- Inspire and develop your team through effective coaching, feedback, and recognition
- Foster a high-performance, customer-first culture by role modelling service excellence
- Maximise team productivity through smart workforce planning and task delegation
- Spend quality time on the floor to lead by example and gain valuable customer insights
- Empower and mentor your team to become the next generation of Myer leaders.
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
- Strong people leadership skills with a \’hands-on\’, collaborative approach
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
- Customer focused with superior customer service skills
- Strong commercial acumen and understanding of retail operations
- Excellent time management and prioritisation skills
Benefits to you:
- Be part of a supportive and dynamic leadership team
- Access to career development and succession planning opportunities
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade ( Black Friday and Christmas-New Years).
Apply now and take the next step in your retail leadership career!
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide – Myer has always been a special place, transcending beyond just a place to work.
Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best.
Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.
Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
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Customer Service Manager employer: Myer
Contact Detail:
Myer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Myer's customer service philosophy and values. Understanding their approach to customer satisfaction will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a retail environment. Highlight specific instances where your coaching and mentoring have resulted in improved team performance or customer satisfaction.
✨Tip Number 3
Showcase your commercial acumen by being ready to discuss how you've previously driven financial performance in your teams. Be prepared to share strategies that have worked for you in managing budgets or increasing sales.
✨Tip Number 4
Demonstrate your hands-on leadership approach by discussing how you engage with your team on the shop floor. Share insights on how this has helped you understand customer needs and improve service delivery.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive performance.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and leadership. Provide specific examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Make sure to convey your enthusiasm for the opportunity at Myer.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Myer
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences.
✨Understand the Company Culture
Familiarise yourself with Myer's values and culture. Be ready to discuss how you can contribute to their customer-first approach and how your personal values align with theirs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer situations. Think of specific scenarios from your previous roles where you turned a negative experience into a positive one.
✨Demonstrate Commercial Acumen
Be prepared to discuss your understanding of retail operations and how you can drive financial performance. Highlight any relevant metrics or KPIs you've managed in previous positions to showcase your commercial awareness.
