At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store performance.
- Company: Join Myer, a beloved Australian retail icon with a heart for community.
- Benefits: Enjoy career development, team discounts, and flexible work-life balance.
- Other info: Be part of a diverse team that values your ideas and aspirations.
- Why this job: Make a real impact in a supportive environment while growing your leadership skills.
- Qualifications: Experience in retail management and strong people leadership skills required.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Manager at Myer Bondi, you will be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results. You will champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.
About The Role:
- Lead and manage daily department operations to drive customer satisfaction and financial performance.
- Inspire and develop your team through effective coaching, feedback, and recognition.
- Foster a high-performance, customer-first culture by role modelling service excellence.
- Maximise team productivity through smart workforce planning and task delegation.
- Spend quality time on the floor to lead by example and gain valuable customer insights.
- Empower and mentor your team to become the next generation of Myer leaders.
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment.
- Strong people leadership skills with a 'hands-on', collaborative approach.
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively.
- Customer focused with superior customer service skills.
- Strong commercial acumen and understanding of retail operations.
- Excellent time management and prioritisation skills.
Benefits to you:
- Be part of a supportive and dynamic leadership team.
- Access to career development and succession planning opportunities.
- Exciting Team Member discounts and exclusive offers.
- Access to volunteer, parental and lifestyle leave.
- Service Recognition, Inspirational People Awards, and more.
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years). Apply now and take the next step in your retail leadership career.
Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you are encouraged to be yourself, share your ideas and are entrusted to deliver your very best. At Myer, we are all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever you're going, we will meet you there and get you to your destination. With your enthusiasm and our support, we are fully committed to helping you thrive and flourish. The future lies in your hands.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Applications close: 18 Jan 2026 AUS Eastern Daylight Time.
Customer Service Manager employer: Myer
At Myer, we pride ourselves on being more than just a workplace; we are a community that values each Team Member's contributions and aspirations. Located in the vibrant Eastern Creek Distribution Centre, we offer competitive benefits such as team member discounts, skill development, and clear career progression opportunities, all within a supportive and flexible work environment. Join us to experience a meaningful career where your growth is our priority, and together, we can achieve great things.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out Myer's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved customer satisfaction. We want to hear how you can bring that hands-on, collaborative approach to Myer.
✨Tip Number 3
Be ready to discuss KPIs and performance management. Show us how you've driven team performance in the past and how you plan to do it at Myer. Numbers speak volumes, so have some stats handy!
✨Tip Number 4
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you figure out if Myer is the right fit for you. Plus, it’s a great way to demonstrate your customer-first mindset.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire and lead a team to deliver outstanding service, just like we do at StudySmarter.
Tailor Your Experience:Make sure to highlight your previous experience in retail management or similar roles. We love seeing how your background aligns with the responsibilities of the Customer Service Manager position, so don’t hold back!
Be Authentic:At StudySmarter, we value authenticity. Share your unique story and what makes you a great fit for our team. We want to know about your leadership style and how you foster a customer-first culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Myer
✨Know Your Customer Service Inside Out
Before the interview, brush up on the key principles of customer service excellence. Understand what makes a great customer experience and be ready to share examples from your past roles where you’ve successfully led teams to achieve high customer satisfaction.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think about how you inspire and develop your team, and come armed with specific examples of how you've coached others to success. This will demonstrate your hands-on, collaborative style that Myer values.
✨Understand Retail Operations
Familiarise yourself with retail operations and financial performance metrics. Be ready to talk about how you’ve maximised team productivity in previous roles and how you plan to do the same at Myer. This shows you have the commercial acumen they’re looking for.
✨Engage with the Company Culture
Research Myer’s culture and values. During the interview, express how your personal values align with theirs. Share why you’re excited about being part of a supportive and dynamic leadership team, and how you can contribute to making work life meaningful for your team.
