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- Tasks: Lead and inspire teams to deliver exceptional customer service and achieve results.
- Company: Join Myer, a beloved Australian retailer with a heart for community and personal growth.
- Benefits: Enjoy team discounts, career development, and flexible work options.
- Why this job: Be part of a supportive culture that values your ideas and personal growth.
- Qualifications: Previous retail management experience and strong leadership skills required.
- Other info: Work in a dynamic environment with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
Job no: 943531
Work type: Permanent / Full time
Location: Doncaster
As aCustomer Service Manager at Myer Doncasteryou’ll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results.
Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.
About The Role:
- Lead and manage daily department operations to drive customer satisfaction and financial performance
- Inspire and develop your team through effective coaching, feedback, and recognition
- Foster a high-performance, customer-first culture by role modelling service excellence
- Maximise team productivity through smart workforce planning and task delegation
- Spend quality time on the floor to lead by example and gain valuable customer insights
- Empower and mentor your team to become the next generation of Myer leaders.
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
- Strong people leadership skills with a \’hands-on\’, collaborative approach
- Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
- Customer focused with superior customer service skills
- Strong commercial acumen and understanding of retail operations
- Excellent time management and prioritisation skills
Benefits to you:
- Be part of a supportive and dynamic leadership team
- Access to career development and succession planning opportunities
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
Apply now and take the next step in your retail leadership career!
From humble beginnings in downtown Bendigo to supporting Australian communities far and wide – Myer has always been a special place, transcending beyond just a place to work.
Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best.
Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.
Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.
Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.
Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.
Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.
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Customer Service Manager employer: Myer Pty Ltd
Contact Detail:
Myer Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Myer's customer service philosophy and values. Understanding their approach to customer satisfaction will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Myer, especially those in management roles. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Service Manager.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to lead teams and drive performance. Highlight instances where you've successfully improved customer satisfaction or met KPIs, as these are key aspects of the role.
✨Tip Number 4
Showcase your understanding of retail operations and commercial acumen during any interviews. Being able to discuss how you would manage daily operations effectively will set you apart from other candidates.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Leadership Experience: Emphasise your previous leadership roles, particularly in retail or customer service environments. Provide specific examples of how you've inspired teams, driven performance, and achieved results.
Showcase Customer Focus: Demonstrate your commitment to customer service excellence. Include examples of how you've successfully managed customer relationships and improved satisfaction in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Myer and how you can contribute to their customer-first culture.
How to prepare for a job interview at Myer Pty Ltd
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences.
✨Understand the Company Culture
Familiarise yourself with Myer's values and culture. Be ready to discuss how you can contribute to their customer-first approach and how your personal values align with theirs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer situations. Think of specific instances where you've turned a negative experience into a positive one.
✨Demonstrate Commercial Acumen
Highlight your understanding of retail operations and financial performance. Be prepared to discuss how you've previously driven sales and improved customer satisfaction in your roles.
