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- Tasks: Help customers solve tech issues with smart home and EV solutions via phone and email.
- Company: A growing clean-tech manufacturer in Grimsby with a supportive culture.
- Benefits: Free on-site EV charging, private medical insurance, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in the clean-tech industry.
- Qualifications: At least a year of customer service experience and strong problem-solving skills.
- Other info: Enjoy a proactive work environment with plenty of growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A growing clean-tech manufacturer in Grimsby is seeking a proactive Technical Support Coordinator. You will guide customers through resolving issues over the phone or email while ensuring timely and accurate feedback.
With at least a year of customer service experience, especially over the phone, your technical interest and problem-solving skills will be invaluable.
This role offers a supportive environment and numerous benefits, including free on-site EV charging, private medical insurance, and opportunities for career development.
Tech Support Coordinator - Smart Home & EV Solutions in Grimsby employer: myenergi
Contact Detail:
myenergi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Coordinator - Smart Home & EV Solutions in Grimsby
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves guiding customers over the phone, try role-playing with a friend or family member. It’ll boost your confidence and help you handle tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insights and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Tech Support Coordinator - Smart Home & EV Solutions in Grimsby
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've dealt with tech issues before. We want to see how you’ve helped customers in the past, so share specific examples that showcase your problem-solving skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can help us as a Technical Support Coordinator.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at myenergi
✨Know Your Tech
Brush up on the latest smart home and EV technologies. Familiarise yourself with common issues customers might face and how to troubleshoot them. This will show your genuine interest in the field and help you answer technical questions confidently.
✨Customer Service Skills Shine
Prepare examples from your past customer service experiences where you successfully resolved issues over the phone. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for a Technical Support Coordinator.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to clarify any questions you have and summarise what the interviewer says. This shows that you value their input and are ready to engage with customers effectively.
✨Show Enthusiasm for Growth
Express your eagerness for career development opportunities within the company. Mention specific areas you’d like to grow in, such as advanced technical training or leadership roles, to align with the supportive environment they offer.
