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- Tasks: Lead a team to deliver top-notch customer service and drive performance improvements.
- Company: A forward-thinking clean-tech manufacturer in Grimsby.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong leadership skills and experience in customer support.
- Other info: Emphasis on teamwork and communication in a positive workplace.
The predicted salary is between 36000 - 60000 £ per year.
A clean-tech manufacturer in Grimsby is seeking a Customer Support Team Leader to ensure exceptional customer service across all channels. The ideal candidate has strong service desk expertise, proven leadership skills, and will manage performance to drive results.
Responsibilities include:
- Overseeing daily operations
- Managing team scheduling
- Ensuring continuous improvement in service quality
The position promotes a positive workplace culture, putting a strong emphasis on teamwork and communication.
Customer Support Supervisor | Lead Service Excellence in Grimsby employer: myenergi
Contact Detail:
myenergi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Supervisor | Lead Service Excellence in Grimsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the clean-tech industry or customer support field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to service excellence. We want you to show them how your leadership skills can elevate their customer support team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in managing teams and improving service quality – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Supervisor | Lead Service Excellence in Grimsby
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven results in previous roles. Use specific examples to demonstrate your ability to manage performance and foster a positive workplace culture.
Emphasise Customer Service Excellence: Since this role is all about exceptional customer service, we recommend you share your service desk expertise. Talk about how you've improved service quality in the past and any strategies you've implemented to enhance customer satisfaction. This will show us you're the right fit for the job!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make sure your key points stand out, as this will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at myenergi
✨Know Your Stuff
Make sure you brush up on your service desk expertise. Familiarise yourself with common customer support scenarios and how to handle them effectively. This will show that you’re not just a leader, but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved performance or resolved conflicts. This will help demonstrate your ability to manage and motivate a team, which is crucial for this role.
✨Emphasise Teamwork and Communication
Since the job highlights a positive workplace culture, be ready to discuss how you foster teamwork and open communication within your team. Share strategies you’ve used to create a collaborative environment and how you encourage feedback among team members.
✨Continuous Improvement Mindset
Be prepared to talk about how you approach continuous improvement in service quality. Have examples ready of initiatives you’ve implemented that led to better customer experiences or enhanced team performance. This will show that you’re proactive and committed to excellence.
