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- Tasks: Lead and inspire a team to deliver exceptional customer support across all channels.
- Company: Join myenergi, a pioneering clean-tech manufacturer shaping a sustainable future.
- Benefits: Enjoy free EV charging, private medical insurance, and 25 days holiday plus bank holidays.
- Why this job: Make a real impact in a positive, purpose-driven environment focused on innovation.
- Qualifications: Experience in managing customer support teams and strong leadership skills required.
- Other info: Be part of a diverse and inclusive culture that values your growth and wellbeing.
The predicted salary is between 28800 - 48000 ÂŁ per year.
myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy. With an expanding international presence and ambitious plans for continued global growth, we’re shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.
Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes.
Key Responsibilities:
- Lead, coach, and develop the Customer Service and Technical Support teams.
- Create a positive, high‑performance culture focused on customer satisfaction and first‑time resolution.
- Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage.
- Conduct PDR’s across the teams and support ongoing training and development.
- Oversee day‑to‑day customer operations across phone, email, live chat, and ticketing systems.
- Ensure SLAs, KPIs, and quality standards are met and continuously improved.
- Monitor ticket queues, response times, and escalation processes to maintain service excellence.
- Work closely with the team to ensure complex issues are resolved efficiently.
- Oversee the effective use of service desk tools, CRM systems, and live chat platforms.
- Produce regular reports on team performance, and operational metrics.
- Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained.
- Support new product launches by preparing the team with training, documentation, and readiness plans.
- Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support.
- Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution.
Required Qualifications and Experience:
- Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast‑paced or tech‑driven environment.
- Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment.
- Strong leadership skills with the ability to motivate, coach, and develop teams.
- Ability to manage performance and drive results without compromising team wellbeing or customer experience.
- Excellent communication, problem‑solving, and decision‑making skills.
- Comfortable handling escalations and guiding other team members through complex technical issues.
- Experience working with ticketing systems, CRM tools, and live chat platforms.
- Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi.
- Demonstrated ability to manage change, work cross‑functionally, and contribute to continuous improvement.
Our Core Values:
- Positivity & Pride
- Open & Honest Communication
- Teamwork & Kindness
- Empowerment & Responsibility
At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future.
What myenergi Offers You:
- Free on‑site EV charging
- Private Medical Insurance
- Cycle to Work Scheme
- 25 days’ holiday (increasing with service) + Bank Holidays
- Mental Health First Aiders across the business
- Career development and ongoing support
- Employee empowerment and autonomy
- Free on‑site parking
- A positive, purpose‑driven working environment
- EV salary sacrifice scheme
- Birthday leave – because everyone deserves a day off for their birthday
- Life Assurance - death in service
- Long service awards
- Enhanced maternity and paternity pay
- Life Celebrations – vouchers for birth and marriage
- Employee Assistance Programme – a free, 24/7 UK‑based counselling helpline
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.
Customer Support Manager in Grimsby employer: Myenergi Ltd
Contact Detail:
Myenergi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager in Grimsby
✨Tip Number 1
Network like a pro! Reach out to current or former employees at myenergi on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding myenergi's products and values. Show how your experience aligns with their mission of creating a greener future. We want to see your passion for innovation and customer service!
✨Tip Number 3
Practice common interview questions, especially those related to leadership and problem-solving. Think of examples from your past that highlight your ability to manage teams and improve customer experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Manager in Grimsby
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for customer support shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who are genuinely excited about making a difference.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. Highlight your experience with service desk management and any relevant tech knowledge. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate candidates who can communicate effectively, as this is crucial for a Customer Support Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about myenergi and what we stand for!
How to prepare for a job interview at Myenergi Ltd
✨Know the Company Inside Out
Before your interview, dive deep into myenergi's mission and values. Understand their products, like the zappi EV charger, and how they contribute to a greener future. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching, motivating, and developing team members. Highlight any specific achievements that showcase your impact on customer satisfaction.
✨Prepare for Technical Questions
Given the tech-driven nature of myenergi, be ready to discuss your technical understanding and experience with service desk tools, CRM systems, and ticketing platforms. Brush up on common technical issues and how you would guide your team through resolving them.
✨Emphasise Continuous Improvement
myenergi values innovation and improvement, so come prepared with ideas on how you can drive operational efficiency and enhance customer experiences. Think about past experiences where you've implemented changes that led to better outcomes and be ready to share those insights.