Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop customer support teams to deliver exceptional service.
- Company: Join myenergi, a pioneering clean-tech manufacturer shaping a sustainable future.
- Benefits: Enjoy free EV charging, private medical insurance, and 25 days holiday.
- Why this job: Make a real impact in a positive, purpose-driven environment.
- Qualifications: Experience in managing customer support teams and strong leadership skills.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Putting the ‘i’ into British Innovation. Putting the ‘i’ into Inventing the Future. Putting the ‘i’ into Inspiring Change. myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy. With an expanding international presence and ambitious plans for continued global growth, we’re shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.
Role Summary
This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes.
Key Responsibilities
- Lead, coach, and develop the Customer Service and Technical Support teams.
- Create a positive, high‑performance culture focused on customer satisfaction and first‑time resolution.
- Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage.
- Conduct PDR’s across the teams and support ongoing training and development.
- Oversee day‑to‑day customer operations across phone, email, live chat, and ticketing systems.
- Ensure SLAs, KPIs, and quality standards are met and continuously improved.
- Monitor ticket queues, response times, and escalation processes to maintain service excellence.
- Work closely with the team to ensure complex issues are resolved efficiently.
- Oversee the effective use of service desk tools, CRM systems, and live chat platforms.
- Produce regular reports on team performance, and operational metrics.
- Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained.
- Support new product launches by preparing the team with training, documentation, and readiness plans.
- Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support.
- Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution.
Required Qualifications and Experience
- Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast‑paced or tech‑driven environment.
- Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment.
- Strong leadership skills with the ability to motivate, coach, and develop teams.
- Ability to manage performance and drive results without compromising team wellbeing or customer experience.
- Excellent communication, problem‑solving, and decision‑making skills.
- Comfortable handling escalations and guiding other team members through complex technical issues.
- Experience working with ticketing systems, CRM tools, and live chat platforms.
- Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi.
- Demonstrated ability to manage change, work cross‑functionally, and contribute to continuous improvement.
Our Core Values
- Positivity & Pride
- Open & Honest Communication
- Teamwork & Kindness
- Empowerment & Responsibility
What myenergi Offers You
- Free on‑site EV charging
- Private Medical Insurance
- Cycle to Work Scheme
- 25 days’ holiday (increasing with service) + Bank Holidays
- Mental Health First Aiders across the business
- Career development and ongoing support
- Employee empowerment and autonomy
- Free on‑site parking
- A positive, purpose‑driven working environment
- EV salary sacrifice scheme
- Birthday leave – because everyone deserves a day off for their birthday
- Long service awards
- Enhanced maternity and paternity pay
- Life Celebrations – vouchers for birth and marriage
- Employee Assistance Programme – a free, 24/7 UK‑based counselling helpline
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.
Customer Support Supervisor Group Technical Support · Stallingborough HQ employer: Myenergi Ltd
Contact Detail:
Myenergi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Supervisor Group Technical Support · Stallingborough HQ
✨Tip Number 1
Get to know the company inside out! Research myenergi's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Support Supervisor, you'll need to convey information clearly and effectively. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the myenergi team and contributing to a greener future.
We think you need these skills to ace Customer Support Supervisor Group Technical Support · Stallingborough HQ
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for clean tech and customer support shine through. We want to see how your values align with our mission of creating a greener future!
Tailor Your Experience: Make sure to highlight your relevant experience in managing customer support teams. We love seeing how you've led teams to success, so be specific about your achievements and the impact you've made.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication that reflects our core values.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Myenergi Ltd
✨Know the Company Inside Out
Before your interview, dive deep into myenergi's mission and values. Understand their products, like the zappi EV charger, and how they contribute to a greener future. This knowledge will not only impress your interviewers but also help you align your answers with the company's goals.
✨Showcase Your Leadership Skills
As a Customer Support Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching, motivating, and developing team members. Highlight any specific achievements that showcase your ability to drive results while maintaining a positive team culture.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your understanding of service desk tools, CRM systems, and ticketing platforms. Be ready to discuss how you've used these tools to improve customer support and operational efficiency in previous roles. This will show your technical expertise and readiness for the challenges ahead.
✨Emphasise Continuous Improvement
myenergi values innovation and continuous improvement. Be prepared to discuss how you've identified areas for improvement in past roles and implemented changes that enhanced customer satisfaction or team performance. This will demonstrate your proactive approach and alignment with the company's commitment to excellence.