Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with technical queries and provide excellent service via phone and email.
- Company: Join myenergi, a leading clean-tech manufacturer shaping a greener future.
- Benefits: Enjoy 25 days holiday, private medical insurance, and free EV charging.
- Why this job: Be part of a purpose-driven team making a real impact on sustainability.
- Qualifications: 1 year of customer service experience and a passion for problem-solving.
- Other info: Dynamic work environment with career development and a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy. With an expanding international presence and ambitious plans for continued global growth, we are shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.
Role Summary: Reporting to the Technical Support Manager, the customer service advisor supports customers in response to service tickets. Having the ability to multi-task and use various systems whilst engaging with customers over the phone, successful candidates will provide excellent customer service in a timely manner, responding to technical support requests and queries, resolving first time where possible, and escalating as required to various supporting teams. Working as part of a larger team, the coordinators work collectively to raise the bar in response to targets which are measured and reported against set KPIs and SLAs.
Key Responsibilities:
- Guide customers through a series of actions to help resolve issues, via phone or email, replacing, or arranging repair of necessary parts where applicable.
- Identifying hardware and software solutions, and helping to resolve network issues.
- Supporting the roll-out of new firmware applications when applicable.
- Resolve issues first time where possible and follow up with clients to ensure the problem is resolved where not.
- Meet established goals for all metrics, including call and case quality, productivity, and call handling KPIs.
- Provide timely and accurate customer feedback, and manage multiple cases at a time.
- Using a triage call/ticketing system diverting more complex queries to 2nd line support where necessary.
- Provide world class customer experience.
Required Qualifications and Experience:
- A minimum of 1 year's customer service experience (any sector).
- Telephone experience is preferable.
- This role will require technical experience/interest as you will be assisting with troubleshooting technical queries, you will need good problem-solving skills with strong attention to detail.
- You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
- You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
- Excellent written and verbal communication skills.
Our Core Values:
- Positivity & Pride
- Open & Honest Communication
- Teamwork & Kindness
- Empowerment & Responsibility
At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future.
What myenergi Offers You:
- Free on‑site EV charging
- Private Medical Insurance
- Cycle to Work Scheme
- 25 days' holiday (increasing with service) + Bank Holidays
- Mental Health First Aiders across the business
- Career development and ongoing support
- Employee empowerment and autonomy
- Free on‑site parking
- A positive, purpose‑driven working environment
- EV salary sacrifice scheme
- Birthday leave – because everyone deserves a day off for their birthday
- Long service awards
- Enhanced maternity and paternity pay
- Life Celebrations – vouchers for birth and marriage
- Employee Assistance Programme – a free, 24/7 UK‑based counselling helpline
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Job Type: Full-time
Work Location: In person
Customer Service Advisor employer: Myenergi Ltd
Contact Detail:
Myenergi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know myenergi and their products inside out! Familiarise yourself with the zappi EV charger and their energy management systems. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any technical queries that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved issues quickly and effectively. Be ready to share these during your interview to demonstrate how you can meet those KPIs and SLAs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the myenergi team and contributing to a greener future.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your problem-solving skills and ability to build rapport.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to our company values and the job description. We love seeing candidates who resonate with our mission of creating a greener future, so let us know how your values align with ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team at myenergi!
How to prepare for a job interview at Myenergi Ltd
✨Know the Company Inside Out
Before your interview, take some time to research myenergi. Understand their products, like the zappi EV charger, and their mission towards a greener future. This knowledge will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you resolved issues effectively. Highlight your ability to multi-task and manage multiple cases, as well as your knack for building rapport with customers.
✨Demonstrate Technical Savvy
Brush up on your technical knowledge related to troubleshooting hardware and software issues. Be ready to discuss any relevant experience you have in this area, as it’s crucial for resolving customer queries efficiently. Showing enthusiasm for technology can set you apart!
✨Embrace Their Core Values
Familiarise yourself with myenergi's core values: Positivity, Open Communication, Teamwork, and Empowerment. Think of ways you can embody these values in your responses during the interview. This will show that you’re not just a fit for the role, but also for the company culture.