mydentist is seeking a Service Product Manager to lead the end-to-end practice support journey within the Support Centre. You’ll own the channel mix across voice, AI bot, portal and email, and drive a standardised support model with clear SLAs and handoffs.
You will manage the ESM roadmap and report on KPIs, working with service teams to implement approved changes. The role sits in the Tech & Transformation team, offering a hybrid working pattern with 2 days in the Support Centre and a
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Hybrid Service Product Manager: Transform Patient Support Journeys in Radcliffe employer: Mydentist
Mydentist Earl Royd in Keighley is an exceptional employer, offering a dynamic work environment within a state-of-the-art Advanced Oral Health Centre. With a strong focus on employee growth through diverse treatment opportunities and a supportive team structure, including a dedicated Treatment Coordinator, we ensure that our Associate Dentists thrive both professionally and personally. Our commitment to a balanced NHS/private treatment mix allows for meaningful patient interactions while fostering a culture of innovation and excellence.
