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For Companies At a Glance
- Tasks: Join our IT team to resolve tech issues and support users daily.
- Company: Be part of mydentist, the UK's leading dental network focused on innovation.
- Benefits: Enjoy competitive salary, 27 days holiday, health perks, and discounts at major brands.
- Why this job: Work in a supportive environment where your contributions truly matter and help others smile.
- Qualifications: Experience in IT Helpdesk, strong communication skills, and knowledge of Microsoft Office required.
- Other info: Hybrid working options available with free onsite parking and a casual workspace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Your future, as a IT Helpdesk Technician at mydentist. You’ll be joining our IT Team within our office called Support Centre, which is in Greater Manchester (M26 1GG). The role is permanent and full time. Hybrid working arrangements. Supportive and experienced team. You will benefit from free onsite parking and Kearsley train station is just a short walk away. With an onsite mini market shop and casual seating space inside and outside (for the sunnier days).
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits
- Competitive salary
- Holidays rising to 27 days per year with service (plus bank holidays)
- Annual Support Centre bonus scheme
- Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
- Access to discounts at cinemas, major retail brands, restaurants and coffee chains – simple and easy to access making it possible to save hundreds of pounds a year
- Recognition schemes including Support Centre Heroes and service awards
Your future, your role
As an IT Helpdesk Technician, you’ll be:
- Ensure that all calls are logged accurately and promptly in line with call logging procedures.
- Identifying and resolving hardware/software related problems for example SMS, imail, password resets and basic IT equipment.
- Provide 1st line fixes
- Escalate issues as required in line with the escalation process.
- Work collaboratively with other areas of the IT department and champion ‘right first time’ service to maintain a 95% SLA on all IT issues.
- Educate/reinforce IDH IT policies and procedures to end users.
- Ability to work in a fast paced, high pressure environment, answering approximately 60 calls per day.
- Build and configure IT hardware e.g. laptops, desktops and mobile devices.
Person Specification
- Experience of IT Helpdesk Environment
- Experience of Windows Vista, 7 and 8
- Experience of Microsoft Office products; word, excel, and outlook
- Strong Communication and Customer Service skills
- Understanding of ITIL principles
Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.
Your future starts here
Build a fulfilling career with us, where you\’ll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!
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IT Helpdesk Technician employer: mydentist
Contact Detail:
mydentist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Windows Vista, 7, and 8, as well as Microsoft Office products. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication and the ability to handle approximately 60 calls a day. Practising how to effectively communicate technical information to non-technical users can set you apart from other candidates.
✨Tip Number 3
Research ITIL principles, as they are crucial for this position. Understanding these frameworks will show that you are serious about providing high-quality service and can contribute to maintaining the 95% SLA on IT issues.
✨Tip Number 4
Network with current or former employees of mydentist, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview and help you tailor your responses to align with their values.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Helpdesk environments. Include specific examples of your work with Windows Vista, 7, and 8, as well as your proficiency with Microsoft Office products.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong communication and customer service skills. Mention your ability to work in fast-paced environments and your passion for supporting teams, aligning with the values of mydentist.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided first-line support or resolved hardware/software issues. Use metrics if possible, such as the number of calls handled or issues resolved, to demonstrate your effectiveness.
Showcase Teamwork Skills: Since the role involves collaboration with other areas of the IT department, include examples of how you've successfully worked in teams. This could be through projects or initiatives where you contributed to achieving common goals.
How to prepare for a job interview at mydentist
✨Know Your Tech
Brush up on your knowledge of Windows Vista, 7, and 8, as well as Microsoft Office products. Be prepared to discuss your experience with these systems and how you've resolved issues in the past.
✨Showcase Your Communication Skills
As an IT Helpdesk Technician, strong communication is key. Practice explaining technical concepts in simple terms, and be ready to demonstrate your customer service skills during the interview.
✨Understand ITIL Principles
Familiarise yourself with ITIL principles, as they are crucial for maintaining service levels. Be prepared to discuss how you have applied these principles in previous roles or how you would implement them in this position.
✨Demonstrate Team Spirit
Emphasise your ability to work collaboratively within a team. Share examples of how you've supported colleagues in high-pressure environments and contributed to achieving team goals.
