At a Glance
- Tasks: Provide outstanding customer service and manage appointments at our dental practice.
- Company: Join mydentist, the UK's leading dental provider with a supportive team.
- Benefits: Earn from £12.97/hour, enjoy 25 days holiday, and access health support.
- Other info: Stable hours, great work-life balance, and career growth opportunities.
- Why this job: Make a real difference by helping patients smile in a friendly environment.
- Qualifications: Friendly, organised, and great at multitasking; training provided.
The predicted salary is between 12.97 - 12.97 £ per hour.
Your future, as a receptionist at mydentist Dorking. You’ll be joining us at our Mill Lane practice in Dorking, RH4 1UT. As a receptionist, you will provide outstanding customer service to our customers and patients, both face to face whilst visiting the practice, and by managing phone calls to our front desk.
The working pattern for this role is as follows:
- Mondays 8:15am-5:15pm
- Tuesdays OR Thursdays 10:15am-7:15pm
- One Saturday a month 9am-4pm
As a receptionist, you’ll be based on site in our practice, so home working is not possible.
Our practice offers:
- Supportive and experienced team
- A convenient location that is a 15 min walk from the train station
- Parking is available for free nearby
mydentist is the UK’s leading dental provider, we help 4 million people across 530 practices access vital dental and oral health care every year. Our purpose is simple; to help the nation smile and our receptionists are key.
What we offer:
- From £12.97 per hour
- Holidays rising to 25 days (plus bank holidays)
- Health and wellbeing support; including virtual GP and free counselling
- Discounts at cinemas, retailers and restaurants – save hundreds of pounds a year
- Recognition schemes and service awards
- Training and development opportunities
- With stable hours and a great work life balance
What you'll be doing:
- Welcome customers warmly – in person and over the phone
- Keep appointments running smoothly and efficiently so everything flows well for the team
- Share clear, helpful information tailored to each customer
- Support daily and weekly tasks to keep the practice organised and compliant
About you:
- Friendly, caring and compassionate
- Organised; can multitask and work towards KPI’s
- Great at building relationships
- Comfortable using computer systems (training provided)
- Confident at working in a fast-paced environment
- Able to diffuse challenging situations
- Able to learn about our services
Your future starts here. Build a rewarding career with a supportive, inclusive team. Click to apply now!
Receptionist in Dorking employer: mydentist
Mydentist is an exceptional employer, offering self-employed Oral Surgeons the chance to thrive in a supportive environment in Scarborough. With a generous 50% revenue split on private work and access to the largest clinical support network in UK dentistry, you will benefit from significant referral opportunities and dedicated career development resources, ensuring your professional growth is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at mydentist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like mydentist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to mydentist:Your cover letter is your chance to shine! Tell us why you want to work at mydentist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at mydentist!
How to prepare for a job interview at mydentist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
