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- Tasks: Join our Facilities team as a Senior Helpdesk Coordinator, managing calls and optimising workflows.
- Company: Be part of mydentist, the UK's leading dental network focused on transforming dentistry.
- Benefits: Enjoy competitive salary, 27 days holiday, health perks, and discounts at major brands.
- Why this job: Work in a supportive environment where respect is key and everyone can be themselves.
- Qualifications: Call centre experience preferred; knowledge of facilities processes is a plus.
- Other info: Free onsite parking and a mini market for your convenience.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Your future, as a Senior Facilities Coordinator at mydentist
You’ll be joining our Facilities teamwithin our office called Support Centre, which is in Greater Manchester (M26 1GG).
- The role is permanent and full time
- Based at the Support Centre
- Supportive and experienced team
- You will benefit from free onsite parking and Kearsley train station is just a short walk away
- With an onsite mini market shop and casual seating space ins@ide and outs@ide (for the sunnier days)
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits
- Competitive salary
- Holidays rising to 27 days per year with service (plus bank hol@idays)
- Annual Support Centre bonus scheme
- Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
- Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains – simple and easy to access making it possible to save hundreds of pounds a year
- Recognition schemes including Support Centre Heroes and service awards
Your future, your role
As an Senior Helpdesk Coordinator, you’ll be:
- Incoming calls are answered promptly with average handling time is minimised
- CAFM/IFS related jobs are prioritised accordingly
- Failed PPM tasks are issued as new work orders to maintain compliance across all assets
- Work with contractors to process all uplifts/ CAPEX requests, enabling the Facilities Manager to make the right commercial repair/ replace decision to optimise revenue delivery
- Work with contractor supply chain to ensure 3-way visibility of all maintenance issues via the B2B portal
- CAFM/IFS Process & Systems Lead – To optimise CAFM/IFS as a helpdesk system to improve workflow/ delivery to practices
Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.
Experience
- Call/ contact centre experience (or similar) desirable
- Reasonable working knowledge of Facilities processes and practices
Your future starts here
Build a fulfilling career with us, where you\’ll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!
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Dental Nurse employer: mydentist
Contact Detail:
mydentist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Nurse
✨Tip Number 1
Familiarise yourself with the specific facilities management processes and practices mentioned in the job description. Understanding these will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight any relevant experience you have in call or contact centre roles. Be prepared to discuss how this experience has equipped you with the skills needed for effective communication and problem-solving in a fast-paced environment.
✨Tip Number 3
Research mydentist and their approach to facilities management. Being able to speak about their values and how they align with your own can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of mydentist, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Dental Nurse
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Facilities Coordinator position at mydentist. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in call or contact centres, as well as your knowledge of facilities processes. Use specific examples to demonstrate how your background aligns with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the company. Mention why you want to work at mydentist and how you can contribute to their mission of transforming dentistry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at mydentist
✨Research the Company
Before your interview, take some time to learn about mydentist and their values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a candidate.
✨Showcase Relevant Experience
Highlight any previous experience you have in call or contact centres, as well as your knowledge of facilities processes. Be prepared to discuss specific examples that demonstrate your skills and how they relate to the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you determine if the company culture is a good fit for you. Consider asking about team dynamics or opportunities for professional development.
✨Demonstrate Team Spirit
Since the role involves working closely with a supportive team, be sure to express your enthusiasm for collaboration. Share examples of how you've successfully worked in teams in the past and how you contribute to a positive work environment.
