At a Glance
- Tasks: Create and convert customer opportunities while supporting their dental journey.
- Company: Join a supportive team at mydentist in Berkhamsted.
- Benefits: Earn £29,000 plus bonuses, enjoy 30 days holiday, and access health support.
- Other info: Flexible working hours with opportunities for training and development.
- Why this job: Make a real impact in customer service and grow your career.
- Qualifications: Strong communication skills and a passion for sales.
The predicted salary is between 29000 - 29000 £ per year.
You’ll be joining us at our Berkhamsted dental practice. As a Customer Sales Coordinator, you will be creating and converting opportunities, supporting customers to understand the private options available and facilitating their patient journey. You will be part of the Senior Leadership team working together to promote the Practice and what we can offer.
The working pattern for this role will be 40 hours per week, Monday to Friday between 9.00am – 5.00pm, plus flexibility to work evenings and weekends as needed. This is a practice-based position, with some attendance at events; please note home working is not possible.
The practice offers:
- Supportive and experienced team
- Opportunities to develop
- A convenient location, close to public transport links and amenities
- Parking is available
What we offer:
- £29,000 per annum
- Quarterly sales bonus
- Holidays rising to 30 days (plus bank holidays)
- Health and wellbeing support; including virtual GP and free counselling
- Discounts at cinemas, retailers and restaurants – save hundreds of pounds a year
- Recognition schemes and service awards
- Training and development opportunities
What you'll be doing:
- Attracting and managing enquiries via digital marketing, social media, and events
- Monitor and report on marketing performance
- Support patients through their treatment journey
- Promote private dental options and convert enquiries into sales
- Working towards targets and KPI’s to achieve commercial results
- Work closely with dentists to grow their private patient numbers
About you:
- Able to initiate conversations with prospective customers
- Ability to generate and convert sales opportunities
- Confidence using all social platforms
- Great at building relationships
- Excellent verbal and written communication skills
- Comfortable using computer systems (training provided)
- Possesses initiative and can prioritise own workload
- Demonstrates a passion for delivering excellent commercial results
Your future starts here. Build a rewarding career with a supportive, inclusive team.
Customer Service Coordinator employer: mydentist
At mydentist, we pride ourselves on being an excellent employer, offering a supportive and experienced team environment at our Berkhamsted practice. With opportunities for professional development, a convenient location, and a range of benefits including a competitive salary, generous holiday allowance, and health and wellbeing support, we are committed to fostering a culture that values growth and recognition. Join us to build a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at mydentist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like mydentist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to mydentist:Your cover letter is your chance to shine! Tell us why you want to work at mydentist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at mydentist!
How to prepare for a job interview at mydentist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
