At a Glance
- Tasks: Lead research and analytics to shape customer journeys and marketing strategies.
- Company: Join the UK's leading dental network with a supportive culture.
- Benefits: Competitive salary, 30 days holiday, health perks, and discounts at major brands.
- Other info: Hybrid working with excellent career development opportunities.
- Why this job: Make a real impact on customer experiences and help the nation smile.
- Qualifications: Experience in customer insights and strong analytical skills required.
The predicted salary is between 50000 - 60000 € per year.
Your future, as a Customer Insights Lead at mydentist. You’ll be joining our Corporate Affairs department within our office called the Support Centre (M26 1GG).
The role is Permanent, Full time hours, Hybrid working - which will involve occasional support centre and practice visits.
Joining our supportive and growing team means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits:
- Competitive salary
- Car allowance
- Holidays rising to 30 days per year with service (plus bank holidays)
- Annual support centre bonus scheme
- Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
- Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
- Recognition schemes including Support Centre Heroes and service awards
Your future, your role:
As a Customer Insights Lead you’ll be:
- Leading the design and delivery of research, analytics, and reporting that uncovers actionable insights, shaping customer journeys, marketing, and sales strategies within mydentist.
- Conducting research into potential customers, including market trends, competitor analysis, and unmet patient needs.
- Managing the collection, analysis, and interpretation of quantitative and qualitative data (e.g. surveys, NPS, CSAT, feedback forms, social listening, market data).
- Monitoring trends and providing early warnings on issues that could impact performance.
- Developing dashboards and reporting tools to track patient sentiment and behaviour.
You will need:
- Experience in customer insight, market research, or analytics roles (ideally in healthcare, retail, or consumer services).
- Experienced and proficient user of various research techniques (quantitative and qualitative) and use of data visualisation tools, particularly Power BI.
- Experience with CRM and customer feedback platforms would be beneficial.
- Familiarity with advanced analytics, segmentation, or predictive modelling.
- Strong analytical skills with the ability to interpret complex data and present it simply.
- Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.
Your future starts here. Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!
Customer Insights Lead employer: mydentist
At mydentist, we pride ourselves on being the UK's leading dental network, offering a supportive and inclusive work environment where you can thrive as a Customer Insights Lead. With competitive benefits such as a generous holiday allowance, health and wellbeing support, and opportunities for professional growth, you'll be empowered to make a meaningful impact while enjoying a balanced work-life dynamic. Join our ambitious team in the heart of Manchester, where respect and collaboration are at the core of our culture, and help us transform the future of dentistry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at mydentist on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching mydentist's recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to our mission of transforming dentistry.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer insights and analytics. We want to see how you think and how you can apply your skills to real-world scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Insights Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Insights Lead role. Highlight your experience in customer insight and analytics, especially if you've worked in healthcare or retail. We want to see how your skills align with our mission at mydentist!
Showcase Your Analytical Skills:Since this role involves a lot of data interpretation, be sure to include examples of how you've used quantitative and qualitative data in past roles. We love seeing how you can turn complex data into actionable insights that drive results.
Be Yourself:At mydentist, we value authenticity. Don’t hesitate to let your personality shine through in your application. Share your passion for customer insights and how you can contribute to our supportive team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at mydentist
✨Know Your Data
As a Customer Insights Lead, you'll be diving deep into data. Brush up on your knowledge of quantitative and qualitative research techniques. Be ready to discuss how you've used data visualisation tools like Power BI in past roles to uncover insights.
✨Understand the Market
Familiarise yourself with current trends in healthcare and consumer services. Research mydentist's position in the market and think about potential customer needs that are currently unmet. This will show your proactive approach and genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've interpreted complex data in previous roles. Think about specific instances where your insights led to actionable changes. Being able to present this clearly will demonstrate your strong analytical skills.
✨Emphasise Teamwork
mydentist values a supportive team environment. Be ready to share experiences where you collaborated with others to achieve a common goal. Highlight how you contribute to a positive team dynamic and support your colleagues.
