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- Tasks: Join our team to implement a new CRM system and enhance business processes.
- Company: Be part of mydentist, the UK's leading dental network with a supportive culture.
- Benefits: Enjoy up to 27 days holiday, health perks, and discounts at major brands.
- Why this job: Make a real impact in a role that champions efficiency and teamwork.
- Qualifications: Experience in Business Analysis and CRM systems like Salesforce or Hubspot is essential.
- Other info: Flexible hybrid working and a dynamic environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Your future, as a Business Analyst at mydentist. The role is initially a 12 month fixed-term contract to support growth projects within the business. Full-time hours and flexible hybrid working with our Support Centre based in Kearsley (M26 1GG). You will benefit from free onsite parking, and Kearsley train station is just a short walk away.
Working at mydentist means you will be part of the UK’s leading dental network. Here, you will be trusted to do your best work, balancing your career around your life. We are ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given and we are always there for one another.
Your benefits include:
- Holidays rising to 27 days per year with service (plus bank holidays)
- Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions
- Access to fantastic discounts at cinemas, major retail brands, restaurants, and coffee chains
- Recognition scheme, including Support Centre Heroes and service awards
Your role as a Business Analyst will involve:
- Working as part of the project team to implement a new CRM system.
- Serving as a subject matter expert for the relevant business solution.
- Understanding current business processes, identifying the potential for refinement and improvement.
- Championing the importance of business process reengineering in maximising system and process efficiency to achieve long-term value.
- Acting as a conduit between the Transformation Lead, the IT team, and third-party technical teams to maximise functionality throughout the design phase and appropriately challenge vendors in the interest of the business.
- Objectively assessing that design decisions meet the expected outcomes of the business case.
- Documenting all requirements, User Story, and acceptance criteria for review and approval.
- Updating existing business process diagrams and creating new ones where needed.
You will have:
- Proven experience working in a Business Analyst role as part of a complex CRM system implementation e.g. Salesforce, Hubspot (essential).
- Experience in the Dental / Healthcare industry (desirable) with multi-site, un-networked colleagues.
- Experience of following agile project delivery methods (desirable).
- A keen advocate of the benefits of business process reengineering to establish the greatest business value.
- Great communication skills with the ability to foster positive, collaborative relationships with colleagues at all levels.
Enjoy being part of a team that is passionate about supporting our practices and ultimately helping the nation smile. Your future starts here. Build a fulfilling career with us, where you will find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.
Click to apply now!
Business Analyst - CRM employer: mydentist Group Limited
Contact Detail:
mydentist Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - CRM
✨Tip Number 1
Network like a pro! Reach out to current or former employees at mydentist on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research mydentist’s recent projects and their CRM systems. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past experiences that highlight your skills as a Business Analyst, especially in CRM implementations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Analyst - CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with CRM systems like Salesforce or Hubspot, and don’t forget to mention any relevant projects you've worked on in the dental or healthcare industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at mydentist. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to foster positive relationships and collaborate effectively. Share examples of how you've successfully worked with teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at mydentist Group Limited
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM systems mentioned in the job description, like Salesforce or Hubspot. Brush up on their features and how they can be leveraged to improve business processes, as this will show your potential employer that you’re ready to hit the ground running.
✨Understand Business Process Reengineering
Familiarise yourself with the concept of business process reengineering and be prepared to discuss how it can maximise efficiency. Think of examples from your past experience where you’ve successfully implemented changes that led to significant improvements.
✨Prepare for Agile Methodology Questions
Since experience with agile project delivery methods is desirable, be ready to talk about your experience in agile environments. Have specific examples of how you’ve contributed to projects using agile methodologies, and how it benefited the team and the project outcomes.
✨Showcase Your Communication Skills
As a Business Analyst, strong communication skills are key. Prepare to demonstrate how you’ve built positive relationships with colleagues at all levels. Think of instances where your communication made a difference in a project or helped resolve a conflict.
