At a Glance
- Tasks: Support the management of residential properties and ensure smooth tenancy processes.
- Company: Join a dynamic London-based lettings and property management agency.
- Benefits: Gain valuable experience in property management with a supportive team.
- Other info: Opportunity to improve systems and processes in a fast-paced environment.
- Why this job: Make a real difference in people's lives by helping them find their perfect home.
- Qualifications: Strong computer skills and a proactive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
About mycitipad mycitipad — “my pad, my space, my way” — is a London-based residential lettings, property management and sales estate agency, part of the BMOR group.
We manage the full tenancy lifecycle for our landlords and residents, combining hands-on property management with modern digital tools to keep every tenancy compliant, well-maintained and easy to deal with.
The role We are seeking an organised and proactive administrator to support the day-to-day management of our residential portfolio , including social housing stock and homes within the private rented sector .
The role is central to keeping property, tenancy and compliance information accurate, supporting residents and landlords, and helping us improve the way our team works.
Manage lettings administration from offer acceptance to move-in, including referencing, tenancy agreements, deposits, inventories and check-ins.
- Prepare renewals, rent reviews, notices, check-out paperwork and proposed deposit deductions.
- Maintain accurate property, landlord, resident and tenancy records on MRI, including agreements, certificates, invoices and correspondence.
- Monitor tenancy dates, renewals, gas safety certificates, EICRs, EPCs and other compliance deadlines.
- Monitor rent payments and arrears, contact residents regarding outstanding balances or payment arrangements, record actions and escalate serious cases.
- Respond to day-to-day enquiries and coordinate maintenance from initial report through to completion, including quotations, approvals, contractor instructions and access.
- Coordinate inspections, cleaning and remedial works, and ensure vacant properties are ready for marketing and re-letting.
- Liaise professionally with residents, landlords, contractors, managing agents, concierge teams, local authorities and utility providers.
- Prepare regular property management and arrears reports, support complaint handling and provide general administration to the wider team.
- Help develop and improve mycitipad's existing systems, processes and digital workflows — including the MRI-based lettings workflow and landlord portal — to make the service more accurate, efficient and consistent.
- What we are looking for
- Strong computer skills and confidence using property management systems, Microsoft Office and shared digital workflows; MRI experience is desirable.
- Excellent organisation, communication and attention to detail, with the ability to manage multiple properties, deadlines and priorities.
- A proactive, practical approach, including an interest in improving processes and learning new systems.
- Previous experience in lettings, social housing or residential property management is preferred.
Experience of tenancy administration, maintenance coordination or rent arrears would be an advantage
Lettings & Property Administrator employer: mycitipad ltd
At mycitipad, we pride ourselves on being an exceptional employer in the heart of London, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values each team member's contributions. With a focus on modern digital tools and hands-on property management, we ensure that our staff are equipped to thrive in their roles while making a meaningful impact in the residential lettings sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings & Property Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like mycitipad ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like mycitipad ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit mycitipad ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings & Property Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings & Property Administrator role at mycitipad ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at mycitipad ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where mycitipad ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to mycitipad ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at mycitipad ltd.
