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- Tasks: Support healthcare teams by optimising medication therapy and improving patient health outcomes.
- Company: Join a dynamic healthcare organisation focused on patient care and innovation.
- Benefits: Comprehensive benefits, including health insurance, PTO, and retirement savings.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Pharmacy Technician certification and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Clinical Operations Pharmacy Technician, you will support primary care physicians, clinics and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy. You will assist in driving prescription drug optimization in cases where patients are taking multiple medications. The Clinical Operations Pharmacy Technician will be responsible for the lifecycle management of chronic disease medications. This role focuses on maximizing the Proportion of Days Covered (PDC) by identifying and resolving barriers to adherence before they result in a gap in care.
Key Responsibilities
- Data Tracking (PDC gap lists)
- Perform varied activities and moderately complex administrative, operational, customer support assignments.
- Make outbound and take inbound calls.
- Patient outreach MyCare Medical members.
- Collect medication history information and identify barriers (access, side effects, cost).
- Ensure prescriptions are refilled and picked up timely by the member and synchronize medications.
- Communicate with pharmacies regarding refills.
- Utilize Payor Portals.
- Proactive "Leads" Management: Review EMR alerts and PDC gap lists daily to initiate outreach 14–21 days prior to a patient's expected "run-out" date.
- Medication Synchronization: Actively coordinate with retail and mail-order pharmacies to align multiple chronic medications to a single 100-day refill cycle.
- Physician Liaison: Flag clinical barriers (e.g., side effects or therapeutic duplication) to the PCP to facilitate script adjustments, ensuring the patient doesn't simply abandon therapy.
Qualifications
- Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.
- High School Diploma or equivalent.
- Excellent communication skills both written and verbal.
- Applied knowledge of HEDIS, medication adherence, insurance processing, customer service or call center processes and practices.
- Strong analytical skills with the ability to interpret PDC reports and prioritize patient lists based on 'impact ability'.
- Familiarity with Medicare Advantage Star Ratings and the impact of Triple-Weighted HEDIS measures (Diabetes, Hypertension, Cholesterol).
Requirements
- Ability to speak both English and Spanish fluently.
- Onsite Lutz Northpoint Parkway CBO.
- You must be on time, dressed appropriately.
- HEDIS knowledge and previous experience with Medication Adherence Guidelines.
Preferred Qualifications
- Experience in mail order and/or retail pharmacy setting.
- Strong communication and telephonic skills.
- Ability to solve problems and encourage others in collaborative problem solving.
- Self-directed, but also able to work well in a group.
- A positive, proactive attitude, energetic, highly motivated and a self-starter.
- Work ethic that is focused, accurate and highly productive.
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
- Basic math and computer skills.
- Knowledge of pharmacy software systems (e.g., EMR).
Success Measures
- Monthly PDC Target: Maintain a panel adherence rate of >80% for assigned members.
- Documentation: 100% of outreach attempts and barrier resolutions documented in the EMR within 24 hours.
Benefits and Details
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances.
- PTO Accrual and Holidays.
- 401(k) retirement savings plan.
- Short-term and long-term disability.
- FSA and Life Assistance Program (EAP).
- Health Advocacy, Travel Assistance, and My Secure Advantage.
Scheduled Weekly Hours: 40
Clinical Operations Pharmacy Technician in London employer: MyCare
Contact Detail:
MyCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Pharmacy Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmacy and healthcare sectors. Let them know you're on the lookout for a Clinical Operations Pharmacy Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of HEDIS and medication adherence. Be ready to discuss how you can help improve patient outcomes and tackle barriers to adherence. Show them you’re the perfect fit for the team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates. Let’s get you that job!
We think you need these skills to ace Clinical Operations Pharmacy Technician in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Operations Pharmacy Technician role. Highlight your relevant experience with medication adherence and any knowledge of HEDIS guidelines. We want to see how you can contribute to improving health outcomes!
Show Off Your Communication Skills: Since this role involves a lot of patient outreach and liaising with physicians, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with patients and healthcare professionals.
Highlight Your Analytical Skills: We’re looking for someone who can interpret PDC reports and prioritise patient lists effectively. Make sure to mention any experience you have with data tracking or analysis in your application. This will show us that you can handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at MyCare
✨Know Your Stuff
Make sure you brush up on HEDIS, medication adherence, and the specifics of chronic disease management. Familiarity with these topics will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of patient outreach and liaising with physicians, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like resolving barriers to medication adherence. Think through potential scenarios beforehand and outline your problem-solving approach to demonstrate your analytical skills.
✨Dress the Part and Be Punctual
First impressions matter! Make sure you arrive on time and dress appropriately for the interview. This shows respect for the interviewer's time and indicates that you take the opportunity seriously.