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- Tasks: Welcome patients and manage front desk activities with a friendly vibe.
- Company: Join a caring medical practice focused on patient experience.
- Benefits: Enjoy health, vision, dental insurance, and a solid 401(k) plan.
- Other info: Dynamic day shift role with opportunities for growth in healthcare.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: High school diploma and some experience in a medical office preferred.
The predicted salary is between 30000 - 40000 £ per year.
Greets patients and clinic visitors in person and on phone in a friendly manner, directs them to the appropriate location, and provides general information about the office and front desk activities, which include receptionist, check‑in, check‑out, and referral coordinator duties.
Job Responsibilities
- Phones efficiently answered and with proper etiquette.
- Phone calls directed to proper area.
- Conversations documented in patients medical records.
- Updates patient information in computer.
- Schedules new patients, verifies insurance, fills out proper forms to set up new patient file and prepares file labels.
- Medical insurance verified for all appointments (at least one day prior to service) and walk‑in patients.
- Super bill prepared when patient arrives for appointment.
- Reviews physician notes with Super bill to ensure everything is indicated.
- Collects insurance information and updates personal data in patients file.
- Collects and posts fees in computer system and manual payment list, prepares and balances daily financial registers and submits all forms and fees to the financial department.
- Maintains and reports statistics as required (e.g. Office visit recap, insurance tracking).
- Forms and office supplies required for front desk activities are maintained.
- Monitors patient wait time and ensures physician on time schedule.
- Prioritises appointment versus walk‑in.
- Assists in pulling chart for walk‑in patients.
- Provides patients the proper documentation for quick referrals using preferred network.
- Ensures patients leave with all necessary forms and paperwork (e.g., receipt of visit, lab requisition, prescription (if not e‑prescribed), etc.).
- Schedules office visits, follow‑up appointments after patient sees their physician, appointments for studies, calls and confirms the next days appointments.
- Follows up on missed appointments and may explain need and value of returning for follow up care to the patient.
- All follow up appointment detailed in the note section of scheduling system (e.g. Lab results).
- Respects and maintains privacy and dignity of patients to assure client confidentiality at all times.
- Ensures there is always presence at the front desk to check‑on or check‑out patients.
Job Qualifications
- High School Graduate.
- Experience in typing and data entry.
- Basic arithmetic skills.
- Concierge Medical experience is preferred.
- One year experience in a medical office.
Abilities Required
- Basic medical terminology.
- Visual and aural acuity to detect patients condition.
- Good physical and mental health.
Schedule
- 8 hour shift.
- Day shift.
- Monday to Friday.
Ability to commute/relocate
- Reliably commute or planning to relocate before starting work (Required).
Experience
- Microsoft Office: 1 year (Required).
- Administrative experience: 1 year (Required).
- Concierge: 1 year (Required).
- Patient care: 1 year (Required).
Benefits
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances.
- FSA and Life Assistance Program (EAP).
- 401(k) Retirement Plan.
- Health Advocacy, Travel Assistance, and My Secure Advantage.
- PTO Accrual and Holidays.
Front Office Coordinator - Concierge Practice employer: MyCare
Contact Detail:
MyCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Coordinator - Concierge Practice
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. When you get that interview, you’ll want to show them you’re not just a good fit, but the perfect fit!
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. This way, you can work on your responses and get comfortable talking about your experience in a way that highlights your strengths for the Front Office Coordinator role.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re genuinely interested in the position and the company. Think about what you want to know about the team dynamics or the office culture – it’s a two-way street!
✨Tip Number 4
Finally, apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Front Office Coordinator - Concierge Practice
Some tips for your application 🫡
Be Friendly and Personable: Since the role involves greeting patients and visitors, make sure your application reflects a warm and friendly tone. Use language that shows you’re approachable and ready to help, just like you would in person!
Highlight Relevant Experience: Make sure to showcase any previous experience in medical offices or concierge roles. We want to see how your background aligns with the responsibilities listed, so don’t hold back on those details!
Showcase Your Organisational Skills: This role requires juggling multiple tasks, from scheduling appointments to managing patient information. Use your application to demonstrate your organisational skills and ability to handle busy environments effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at MyCare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front Office Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as greeting patients and managing phone calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Etiquette
Since you'll be handling phone calls, practice your phone etiquette beforehand. Try role-playing with a friend or family member to simulate answering calls and directing inquiries. This will help you feel more comfortable and sound professional during the actual interview.
✨Showcase Your Organisational Skills
The role requires strong organisational skills, so be prepared to discuss how you manage tasks and prioritise appointments. Think of specific examples from your past experience where you successfully handled multiple responsibilities, like scheduling appointments or managing patient information.
✨Emphasise Patient Care Experience
Highlight your experience in patient care and any relevant concierge medical experience. Be ready to share stories that demonstrate your ability to maintain patient confidentiality and provide excellent service. This will show that you understand the importance of patient interactions in a medical setting.