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- Tasks: Support healthcare teams by optimising medication therapy and improving patient health outcomes.
- Company: Join a dynamic healthcare organisation focused on patient care and innovation.
- Benefits: Comprehensive benefits, including health insurance, PTO, and a 401(k) plan.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Make a real difference in patients' lives while developing your pharmacy skills.
- Qualifications: Pharmacy Technician License or Certification, strong communication, and analytical skills.
The predicted salary is between 29970 - 36483 £ per year.
As a Clinical Operations Pharmacy Technician, you will support primary care physicians, clinics and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy. You will assist in driving prescription drug optimization in cases where patients are taking multiple medications. The Clinical Operations Pharmacy Technician will be responsible for the lifecycle management of chronic disease medications. This role focuses on maximizing the Proportion of Days Covered (PDC) by identifying and resolving barriers to adherence before they result in a gap in care.
Key Responsibilities
- Data Tracking (PDC gap lists)
- Perform varied activities and moderately complex administrative, operational, customer support assignments.
- Make outbound and take inbound calls.
- Patient outreach MyCare Medical members.
- Collect medication history information and identify barriers (access, side effects, cost).
- Ensure prescriptions are refilled and picked up timely by the member and synchronize medications.
- Communicate with pharmacies regarding refills.
- Utilize Payor Portals.
- Proactive "Leads" Management: Review EMR alerts and PDC gap lists daily to initiate outreach 14–21 days prior to a patient's expected "run-out" date.
- Medication Synchronization: Actively coordinate with retail and mail-order pharmacies to align multiple chronic medications to a single 100-day refill cycle.
- Physician Liaison: Flag clinical barriers (e.g., side effects or therapeutic duplication) to the PCP to facilitate script adjustments, ensuring the patient doesn't simply abandon therapy.
Qualifications
- Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.
- High School Diploma or equivalent.
- Excellent communication skills both written and verbal.
- Applied knowledge of HEDIS, medication adherence, insurance processing, customer service or call center processes and practices.
- Strong analytical skills with the ability to interpret PDC reports and prioritize patient lists based on 'impact ability'.
- Familiarity with Medicare Advantage Star Ratings and the impact of Triple-Weighted HEDIS measures (Diabetes, Hypertension, Cholesterol).
Requirements
- Ability to speak both English and Spanish fluently.
- Onsite Lutz Northpoint Parkway CBO.
- You must be on time, dressed appropriately.
- HEDIS knowledge and previous experience with Medication Adherence Guidelines.
Preferred Qualifications
- Experience in mail order and/or retail pharmacy setting.
- Strong communication and telephonic skills.
- Ability to solve problems and encourage others in collaborative problem solving.
- Self-directed, but also able to work well in a group.
- A positive, proactive attitude, energetic, highly motivated and a self-starter.
- Work ethic that is focused, accurate and highly productive.
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
- Basic math and computer skills.
- Knowledge of pharmacy software systems (e.g., EMR).
Success Measures
- Monthly PDC Target: Maintain a panel adherence rate of >80% for assigned members.
- Documentation: 100% of outreach attempts and barrier resolutions documented in the EMR within 24 hours.
Benefits and Details
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances.
- PTO Accrual and Holidays.
- 401(k) retirement savings plan.
- Short-term and long-term disability.
- FSA and Life Assistance Program (EAP).
- Health Advocacy, Travel Assistance, and My Secure Advantage.
Scheduled Weekly Hours: 40
Clinical Operations Pharmacy Technician employer: MyCare
Contact Detail:
MyCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Pharmacy Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmacy and healthcare sectors. Let them know you're on the hunt for a Clinical Operations Pharmacy Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your HEDIS knowledge and medication adherence guidelines. We want you to be able to discuss how you can help improve patient outcomes and tackle barriers to adherence. Show them you’re not just a candidate, but the right fit!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a phone call or in-person chat, practice articulating how you can support primary care physicians and patients. Remember, it’s all about making those connections and showing you can be a valuable team player.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative. Make sure to highlight your experience with medication synchronization and patient outreach in your conversations.
We think you need these skills to ace Clinical Operations Pharmacy Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Operations Pharmacy Technician role. Highlight your relevant experience with medication adherence and any knowledge of HEDIS guidelines. We want to see how you can contribute to improving health outcomes!
Show Off Your Communication Skills: Since this role involves a lot of patient outreach and liaising with physicians, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively both in writing and verbally.
Highlight Your Analytical Skills: We’re looking for someone who can interpret PDC reports and prioritise patient lists. Make sure to mention any experience you have with data tracking or analysis in your application. This will show us that you can handle the analytical side of the job!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at MyCare
✨Know Your Stuff
Make sure you brush up on HEDIS and medication adherence guidelines. Familiarise yourself with the specific responsibilities of a Clinical Operations Pharmacy Technician, especially around prescription drug optimisation and patient outreach. This will show that you're not just interested in the role but also understand its impact on patient care.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might want to role-play common interview scenarios, especially those involving patient interactions or liaising with physicians and pharmacies. Being able to demonstrate your communication prowess can set you apart.
✨Show Off Your Analytical Skills
Be prepared to discuss how you've used analytical skills in previous roles. Think about examples where you've interpreted data or prioritised tasks based on impact. This is crucial for managing PDC reports and addressing barriers to medication adherence, so have some solid examples ready.
✨Bring Your Positive Attitude
A positive, proactive attitude is key in this role. During the interview, convey your enthusiasm for helping patients and improving health outcomes. Share stories that highlight your motivation and ability to work well in a team, as well as your self-directed nature when tackling challenges.