At a Glance
- Tasks: Support daily operations and deliver exceptional service to residents and families.
- Company: Join BallyCara, a values-led community focused on wellness and meaningful work.
- Benefits: Wellness days, fitness allowances, study leave, and financial discounts.
- Other info: Flexible role with opportunities for personal and professional growth.
- Why this job: Make a genuine difference in the lives of older Australians every day.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Why BallyCara? When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
About the role: As a Village Concierge, you'll support the day-to-day operations of the village while delivering exceptional customer service to residents and their families. Whether you're transporting residents to appointments, assisting with outings, setting up community events or simply brightening someone's day with a friendly conversation, you'll play an important role in inspiring healthy and happy living.
Your responsibilities will include:
- Safely transporting residents using the village bus, boat and other BallyCara vehicles
- Supporting resident outings, events and community activities
- Escorting residents to appointments and providing personalised assistance
- Assisting with the setup and pack down of village functions and events
- Maintaining vehicle cleanliness and completing required maintenance records
- Providing operational and administrative support to the Village General Manager
- Building positive relationships with residents, families and colleagues
About You: You're someone who enjoys helping others, takes pride in providing outstanding service and thrives in a role where no two days are the same. You'll bring:
- Previous experience in a customer service, concierge, community support or similar role
- Outstanding communication and interpersonal skills
- A positive, proactive and flexible approach to work
- Excellent organisational skills and the ability to prioritise competing tasks
- Confidence working independently while also being a valued team member
- A genuine passion for creating meaningful experiences for older Australians
Essential Requirements:
- Current MR Driver's Licence
- Current Driver's Licence
- Current First Aid and CPR Certificate
- National Police Check (or willingness to obtain)
Highly Desirable:
- Current Boat Licence
At BallyCara, we're passionate about Inspiring Healthy and Happy Living. Every member of our team contributes to creating a welcoming, connected community where older Australians can live with dignity, choice and purpose. If you're looking for a rewarding casual role where you can make a genuine difference every day, we'd love to hear from you.
Ready to make a real difference? Apply today and begin your journey with BallyCara to inspire healthy and happy living. Please note: Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted. BallyCara is an Equal Opportunity Employer and welcomes applications from people of all backgrounds and experiences. Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.
Village Concierge (Casual) | Scarborough employer: MyBallyCara
BallyCara is an exceptional employer that fosters a values-led community focused on relationships, respect, and purpose. With a strong commitment to employee wellness, we offer a range of benefits including wellness days, fitness allowances, and professional development opportunities, all within a supportive and inclusive environment. As a Village Concierge in Scarborough, you'll not only enjoy a fulfilling role that makes a real difference in the lives of older Australians but also thrive in a culture that empowers you to grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Village Concierge (Casual) | Scarborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MyBallyCara and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MyBallyCara and let us see your personality shine through!
We think you need these skills to ace Village Concierge (Casual) | Scarborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MyBallyCara.
Get Familiar with Our Brand:Before applying, take some time to learn about MyBallyCara and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MyBallyCara
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MyBallyCara.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MyBallyCara will surely appreciate.
