At a Glance
- Tasks: Support daily operations and deliver exceptional service to residents and families.
- Company: Join BallyCara, a values-led community focused on wellness and meaningful work.
- Benefits: Wellness days, fitness allowances, study leave, and financial discounts.
- Other info: Flexible role with opportunities for personal and professional growth.
- Why this job: Make a genuine difference in the lives of older Australians every day.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Why BallyCara? When you join BallyCara, you’re joining more than a workplace—you’re becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!
About the role: As a Village Concierge, you'll support the day-to-day operations of the village while delivering exceptional customer service to residents and their families. Whether you're transporting residents to appointments, assisting with outings, setting up community events or simply brightening someone's day with a friendly conversation, you'll play an important role in inspiring healthy and happy living.
Your responsibilities will include:
- Safely transporting residents using the village bus, boat and other BallyCara vehicles
- Supporting resident outings, events and community activities
- Escorting residents to appointments and providing personalised assistance
- Assisting with the setup and pack down of village functions and events
- Maintaining vehicle cleanliness and completing required maintenance records
- Providing operational and administrative support to the Village General Manager
- Building positive relationships with residents, families and colleagues
About You: You're someone who enjoys helping others, takes pride in providing outstanding service and thrives in a role where no two days are the same. You'll bring:
- Previous experience in a customer service, concierge, community support or similar role
- Outstanding communication and interpersonal skills
- A positive, proactive and flexible approach to work
- Excellent organisational skills and the ability to prioritise competing tasks
- Confidence working independently while also being a valued team member
- A genuine passion for creating meaningful experiences for older Australians
Essential Requirements:
- Current MR Driver's Licence
- Current Driver's Licence
- Current First Aid and CPR Certificate
- National Police Check (or willingness to obtain)
Highly Desirable:
- Current Boat Licence
At BallyCara, we're passionate about Inspiring Healthy and Happy Living. Every member of our team contributes to creating a welcoming, connected community where older Australians can live with dignity, choice and purpose. If you're looking for a rewarding casual role where you can make a genuine difference every day, we'd love to hear from you.
Ready to make a real difference? Apply today and begin your journey with BallyCara to inspire healthy and happy living. Please note: Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted. BallyCara is an Equal Opportunity Employer and welcomes applications from people of all backgrounds and experiences. Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.
Village Concierge (Casual) | Scarborough employer: MyBallyCara
BallyCara is an exceptional employer dedicated to inspiring healthy and happy living, making it a perfect fit for those passionate about horticulture and community impact. Located in the beautiful Scarborough area, we offer a supportive work culture that prioritises meaningful relationships, professional growth, and employee wellness through unique benefits like wellness days, fitness allowances, and study assistance. Join us to lead a team that creates vibrant outdoor environments while enjoying the stunning waterfront surroundings and a workplace where everyone matters.
StudySmarter Expert Advice🤫
We think this is how you could land Village Concierge (Casual) | Scarborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MyBallyCara. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MyBallyCara before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Village Concierge (Casual) | Scarborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MyBallyCara:Your cover letter is your chance to shine! Tell us why you want to work at MyBallyCara specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MyBallyCara!
How to prepare for a job interview at MyBallyCara
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
