Retirement Village General Manager - Lead a Community Where People Love to Live! in Scarborough

Imagine coming to work each day in a beautiful retirement community just one street from the water, where your leadership directly shapes the experience of residents and their families. BallyCara is looking for an experienced and inspiring Village General Manager to lead our Scarborough Village Team and help create an exceptional environment where residents feel valued, connected, supported and proud to call BallyCara home. This is a full-time senior leadership position, with an occasional requirement to work evenings and weekends to support the Village Team, resident activities and community events. This flexibility will ensure you are visible and available when it matters most to our residents and team.

This role is an exciting leadership opportunity for someone who combines strong operational and commercial capability with genuine empathy, relationship-building and a passion for positive ageing.

Why BallyCara?

BallyCara is a charitable organisation with a passion for inspiring healthy and happy living across generations and communities. Our approach is built around SONA® – our ethos of wellness, respect and genuine care. We believe in the impact of relationships and the difference we make through every interaction and connection. Our values are simple:

• Everyone Matters – each person and their wellbeing are important to us.
• Creativity – collaborate and innovate courageously.
• Integrity – be authentic and transparent.

We enhance our employee's wellness through the following employee benefits:

• Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
• Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
• Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
• Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal!

About the Role

As Village General Manager, you will provide visible, hands-on leadership across our retirement village, overseeing day-to-day operations while ensuring residents receive an outstanding living experience. You will lead a diverse Village Team and be accountable for:

• Leading, developing and inspiring a high-performing team
• Creating an engaging and connected community for residents
• Overseeing lifestyle programs, village services and resident experience
• Driving operational performance, financial sustainability and budget outcomes
• Supporting village sales, occupancy, growth and business opportunities
• Building strong relationships with residents, families and external stakeholders
• Managing quality, feedback, complaints, risk, governance and compliance
• Working closely with Facilities to maintain a safe, comfortable and welcoming environment
• Using data and operational insights to identify opportunities for improvement
• Contributing to BallyCara's broader strategic direction as a member of the Senior Leadership Team

The Village General Manager is central to ensuring people, services and facilities work together to create a vibrant, safe and deeply connected community.

About You

You will be an experienced people leader who is equally comfortable talking with residents, leading a team, managing budgets and working through complex operational challenges. You will bring:

• Education, training and/or experience relevant to Retirement Living and equivalent to a degree in Business, Management or Health Services.
• Demonstrated knowledge of Aged Care services
• Experience managing a retirement Village
• Knowledge of the QLD Retirement Villages Act 1999
• Proven effective leadership and management skills that drive teamwork, high performance, and excellence in service provision.
• Excellent interpersonal skills and stakeholder management that demonstrate an ability to work collaboratively and positively influence outcomes and build strong relationships with both internal and external stakeholders.
• Strong commercial acumen, ability to manage and monitor budgets and develop reports as required.

The BallyCara Difference

This isn't simply a role managing a village. It's an opportunity to make a meaningful difference in the lives of older people, build a strong community and lead a team that genuinely cares about the people they support. You'll work in an exceptional Scarborough setting, just one street from the water, surrounded by a community focused on connection, wellbeing and positive ageing.

If you're a confident and compassionate leader who wants to combine purpose, people and performance, we'd love to hear from you.

Ready to Join a Team That Truly Cares?

If you’re looking for more than just a job and the chance to genuinely improve lives — we’d love to hear from you. Apply today and start your BallyCara journey.

Please note: Applications must be submitted through our recruitment portal. Applications from recruitment agencies or external channels will not be accepted. Only shortlisted candidates will be contacted. We sincerely thank all applicants for their interest in working with BallyCara.