At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and ensuring smooth order processing.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Starting salary of £24,784.50 PA, full-time hours, and permanent contract.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference by providing excellent customer service and support.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24784 - 24784 £ per year.
We are hiring a Trainee Customer Services Representative for our client.
Location: Northampton NN5 (excellent public transport links)
Salary: Starting salary of £24,784.50 PA
Working Hours: 08:30 - 17:00, Monday - Friday
Contract Type: Full-time, Permanent
This is an excellent opportunity for a motivated and detail-oriented individual to join a fast-paced environment where customer service, accuracy, and teamwork are key. You will play a vital role as the link between customers, sales, and internal operations ensuring a seamless experience from order to delivery.
Key Responsibilities- Act as the first point of contact for customer enquiries via phone and email
- Process customer orders accurately using internal systems
- Liaise with production and dispatch teams to ensure timely delivery
- Provide customers with updates on orders, stock availability, and pricing
- Resolve customer queries, complaints, and discrepancies professionally
- Manage returns, invoice queries, and order amendments
- Maintain accurate customer records and pricing data
- Support sales activity, including promotions and customer follow-ups
- Provide general administrative support to the wider team
- Previous experience in a customer service or order processing role
- Strong communication skills with a professional telephone manner
- High level of accuracy and attention to detail
- Comfortable working with IT systems
- Ability to manage multiple tasks and meet deadlines
- A proactive, team-oriented approach with a positive attitude
Apply online with your updated CV.
Customer Service Representative in Northampton employer: My Talent Brand Recruitment Ltd
Join a dynamic team in Northampton as a Trainee Customer Services Representative, where you'll thrive in a supportive work culture that values teamwork and accuracy. With a competitive starting salary and excellent public transport links, this role offers not only a chance to develop your customer service skills but also opportunities for career growth within a fast-paced environment. Embrace the chance to make a meaningful impact by ensuring seamless customer experiences from order to delivery.
Contact Details:
My Talent Brand Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Northampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it’s through your CV or cover letter, let us see your professional telephone manner shine through your writing!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at My Talent Brand Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like processing orders and resolving queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer inquiries or complaints in the past. This will show that you can maintain a professional telephone manner.
✨Highlight Your Attention to Detail
Accuracy is key in customer service roles. Be ready to discuss situations where your attention to detail made a difference, such as catching an error in an order or ensuring correct pricing data. This will reassure them that you can manage multiple tasks without compromising quality.
✨Demonstrate Team Spirit
This role requires a proactive, team-oriented approach. Think of examples where you've successfully collaborated with others to achieve a common goal. Showing that you can work well within a team will make you a more attractive candidate.
