Location: Barnsley and Doncaster, with flexibility to travel if required
Salary : £26,520.00 per annum
Job Type: Full Time, Permanent
Working hours : 40 hours per week, Monday to Friday 9:00am-17:30pm
Reporting To: Housing Manager
About the Role
We are looking for a compassionate and motivated Housing Support Officer to join our team and deliver a high-quality, person-centred service to vulnerable adults. You will support tenants to maintain safe, secure and sustainable tenancies while promoting independence, wellbeing and social inclusion.
Key Responsibilities include:
Tenant Support & Engagement
- Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health
- Develop and review support plans, including risk assessments
- Support tenants to build independent living skills
- Support access to specialist and community services
- Build professional relationships based on trust and respect
Housing & Tenancy Management
- Manage a caseload of tenants and support tenancy sustainment
- Support with rent, benefits, budgeting and preventing arrears
- Respond to anti-social behaviour and tenancy breaches
- Conduct property inspections and maintain standards
- Prevent evictions through early intervention
Safeguarding & Risk Management
- Identify and respond to safeguarding concerns
- Complete risk assessments and implement control measures
- Maintain accurate and confidential records
- Follow health and safety procedures
Multi-Agency Working
- Work with local authorities, healthcare providers and partners
- Attend meetings and advocate for tenants
Compliance & Administration
- Carry out health and safety checks and inspections
- Coordinate property maintenance with contractors
- Maintain accurate records and reports
About You
- Experience of working with vulnerable adults or in housing/support
- Knowledge of housing management or tenancy sustainment
- Understanding of safeguarding and risk management
- Strong communication and interpersonal skills
- Ability to manage a caseload effectively
- Good IT and record keeping skills
- Person-centred, compassionate and empathetic
- Strong team player
- Honest with integrity and confidentiality
- Resilient and professional
Additional Requirements
- Satisfactory Enhanced DBS check
- Driving licence and access to a vehicle for business purposes
- Flexibility to meet service needs
Company Benefits
- Business mileage paid at the rate of £0.55 per mile
- 5 weeks’ holiday plus bank holidays, increasing with length of service
- Matched pension contributions
- Independent Financial Wellbeing service
- Health Care cash plan with Medicash
- Life Assurance cover equivalent to 1 years’ salary
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