At a Glance
- Tasks: Manage housekeeping and guest services for short-term rentals, ensuring cleanliness and exceptional guest experiences.
- Company: Join one of the UK's fastest-growing hospitality brands with 4-star rentals in prime locations.
- Benefits: Enjoy a competitive salary, supportive management, and opportunities for career growth in a dynamic environment.
- Other info: Full-time position with a 42-hour work week, including weekends; driving licence and car required.
- Why this job: Make a positive impact on guests while working in a hands-on role that values customer service and teamwork.
- Qualifications: Experience in management preferred; strong organisational skills and a flexible approach are essential.
Ensure you read the information regarding this opportunity thoroughly before making an application.
*About Us:*
*As one of the UK’s fastest-growing hospitality brands, we provide 4-star short-term rentals in prime central locations across the UK. We’re looking for a Housekeeping & Guest Manager to oversee our Birmingham properties—someone reliable, organized, and committed to delivering exceptional guest experiences. *
*This role is hands-on, you’ll play a crucial role in maintaining high standards of cleanliness and service. *
*The role is 42 hours per week over 6 days, working 12-8pm. The day off is flexible but weekend working is required. *
*Job Overview:*
We are seeking a dedicated and proactive Housekeeping & Guest Manager to oversee the management and day-to-day operations of our apartment block, ensuring compliance, cleanliness, and exceptional guest and tenant experience.
This multifaceted role combines property management with a strong focus on customer service for both short-term and long-term residents, providing a rewarding opportunity for a customer-oriented professional with strong organizational and cleaning management skills.
*Key Responsibilities: *
*1. Apartment Cleaning (Short-Term Rentals): *
* Complete apartment cleans and lead the cleaning team to prepare and clean apartments following guest checkouts, ensuring each unit meets the required cleanliness and presentation standards.
* Inspect cleaned apartments to ensure they are ready for new guests and meet all quality expectations.
*2. Guest Experience Management (Short-Term Rentals): *
* Provide exceptional customer service to arriving short-term rental guests, creating a positive and welcoming experience.
* Handle guest check-ins and check-outs, ensuring a seamless process, addressing guest inquiries, and resolving any issues promptly and professionally.
*Excellent customer service and interpersonal skills.*
* Ability to work independently, as well as part of a team?
* Strong organizational and multitasking skills.
* Flexible and adaptable approach to work, with the ability to handle varying daily demands.
* *Experience in cleaning management or hands-on cleaning tasks is a plus.*
* Basic knowledge of health and safety regulations applicable to property management. What We Offer:
* Competitive salary of £26,500 per annum.
* 42-hour work week with a dynamic and engaging work environment.
* Opportunity to make a positive impact on both guest and tenant experiences.
* Supportive management team and career growth opportunities.
If you are passionate about delivering exceptional customer service, maintaining high standards of compliance, and ensuring a welcoming living environment for guests and tenants, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Experience:
* management: 1 year (preferred)
Licence/Certification:
* Driving Licence and a car (required)
Work Location: In person
Reference ID: MPH-Birmingham
Housekeeper & Guest Assistant in Nottingham employer: My Property Host
As a rapidly expanding hospitality brand, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional guest service and employee development. Our Nottingham location offers a dynamic environment where you can thrive in your role as a Housekeeping & Guest Manager, with competitive pay and opportunities for career advancement while making a meaningful impact on the experiences of our guests and tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper & Guest Assistant in Nottingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like My Property Host. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to My Property Host
Don't be shy about reaching out to My Property Host directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper & Guest Assistant in Nottingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about My Property Host and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at My Property Host
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
