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- Tasks: Support on-premise infrastructure and maintain end user devices like computers and mobile devices.
- Company: Join a global electronics organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Basic knowledge of Windows Server and strong communication skills required.
- Other info: Opportunity for growth and learning in a collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
My Product Path are recruiting on behalf of a global Electronics organisation for a Tier 1 Infrastructure Engineer on a permanent basis. As a Tier 1 Infrastructure Engineer, you will be responsible for supporting on-premise infrastructure for our clients, with a focus on our end user devices such as computers and mobile devices. As this is a customer-facing role, strong communication skills are essential.
- Support on-premise infrastructure, including switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP).
- Maintain and support our end user infrastructure, including computers, mobile devices, printers, meeting room equipment.
- Support backup and disaster recovery solutions, primarily using Veeam.
- Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
- Ensure security best practices are implemented across on-premise environments in line with our security and vulnerability policies.
- Providing BAU support for the businesses and leveraging the senior engineers as an escalation point.
- You hold the members of your team to high standards while ensuring they have the support that they need to reach those lofty goals.
Inclusion: In all aspects of your work, you treat everyone with respect.
Performance Objectives:
- Basic knowledge of Windows Server environments (Active Directory, DNS, DHCP).
- Ability and acceptance to travel as required.
- A self-starter with the ability to work with the minimum of supervision and direction.
- Fluent in English.
IT Knowledge Engineer employer: My Product Path
Contact Detail:
My Product Path Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Knowledge Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry through LinkedIn or local meetups. You never know who might have a lead on that perfect Tier 1 Infrastructure Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and communication techniques. Practice explaining complex concepts simply, as you'll need to impress both techies and non-techies alike.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in past roles, especially when it comes to supporting end user devices or maintaining infrastructure.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for jobs that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace IT Knowledge Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Knowledge Engineer role. Highlight your experience with on-premise infrastructure, Windows Server roles, and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this is a customer-facing role, it's crucial to showcase your strong communication skills. Use examples in your application that demonstrate how you've effectively communicated with clients or team members in the past. We love a good story!
Detail Your Technical Expertise: Be specific about your technical skills, especially around switches, wireless networks, and backup solutions like Veeam. We want to know exactly what you can bring to the table, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at My Product Path
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, especially Active Directory, DNS, and DHCP. Be ready to discuss how you've supported on-premise infrastructure in the past, as this will show your technical prowess.
✨Show Off Your Communication Skills
Since this is a customer-facing role, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a network outage or a security breach. Prepare some real-life examples where you’ve implemented backup solutions or maintained documentation effectively.
✨Emphasise Teamwork and Support
Highlight your ability to work well within a team and support your colleagues. Share instances where you've held team members to high standards while providing the necessary support to help them succeed.