Overview Get AI-powered advice on this job and more exclusive features. Slough (2days), Maidenhead (1 day), 2 days at home My Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructure! As a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential. Responsibilities * Manage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V). * Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution. * Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation. * Provide support for cloud-based environments, with an intermediate working knowledge of Azure. * Maintain comprehensive documentation of the infrastructure, configurations, and procedures. * Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation. * Providing BAU support for the businesses and supporting the junior engineers with escalation issues. * Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution. * Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs). * Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle. Key Requirements * Experience working in on-premise infrastructure environments. * Some working knowledge of cloud platforms such as Azure. * Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS). * Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V. * Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS). * Working knowledge of Veeam for backup and disaster recovery solutions. * Basic to intermediate working knowledge of SQL * Intermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters) * Strong troubleshooting skills with the ability to resolve complex infrastructure issues. * Excellent communication skills, with experience working directly with clients. * Experience with hybrid cloud infrastructure (on-premise to cloud integrations). * Certifications such as CCNA, VCP, or Microsoft Certified. * Familiarity with automation and scripting to enhance operational efficiency. Package * 5% Bonus * 25 days holiday + bank holidays * Generous employer pension scheme and life assurance cover * Extended parental leave provision * Continuous professional development scheme #J-18808-Ljbffr
