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- Tasks: Manage and support on-premise infrastructure, focusing on firewalls, networking, and virtualisation.
- Company: Join a global life safety organisation with a fun tech team.
- Benefits: Competitive salary, bonus, generous holiday, and professional development opportunities.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience in on-premise infrastructure and knowledge of cloud platforms like Azure.
- Other info: Great career growth potential and supportive team culture.
The predicted salary is between 45000 - 55000 £ per year.
My Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructure!
As a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential.
Key responsibilities:- Manage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V).
- Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution.
- Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation.
- Provide support for cloud-based environments, with an intermediate working knowledge of Azure.
- Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
- Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation.
- Providing BAU support for the businesses and supporting the junior engineers with escalation issues.
- Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
- Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
- Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.
- Experience working in on-premise infrastructure environments.
- Some working knowledge of cloud platforms such as Azure.
- Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS).
- Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V.
- Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS).
- Working knowledge of Veeam for backup and disaster recovery solutions.
- Basic to intermediate working knowledge of SQL.
- Intermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters).
- Strong troubleshooting skills with the ability to resolve complex infrastructure issues.
- Excellent communication skills, with experience working directly with clients.
- Experience with hybrid cloud infrastructure (on-premise to cloud integrations).
- Certifications such as CCNA, VCP, or Microsoft Certified.
- Familiarity with automation and scripting to enhance operational efficiency.
Package: Salary: 45,000-50,000, 5% Bonus, 25 days holiday + bank holidays, Generous employer pension scheme and life assurance cover, Extended parental leave provision, Continuous professional development scheme.
Infrastructure Engineer employer: My Product Path
Contact Detail:
My Product Path Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events where you can connect with other professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in firewalls, networking, and virtualisation. This not only builds your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for Infrastructure Engineers and practice your responses. Be ready to discuss your hands-on experience with technologies like Azure, Veeam, and Windows Server – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with firewalls, networking, and virtualisation platforms to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Infrastructure Engineer role. Share specific examples of how you've tackled similar challenges in the past and showcase your communication skills.
Show Off Your Technical Skills: Don’t shy away from listing your technical proficiencies! Mention your experience with Azure, Veeam, and any relevant certifications like CCNA or VCP. We love seeing candidates who are passionate about their tech skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at My Product Path
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of firewalls, networking, and virtualisation platforms like ESXi and Hyper-V. Be ready to discuss specific scenarios where you've managed or troubleshot these technologies, as this will show your hands-on experience.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve issues, as this will highlight your strong communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific infrastructure challenges. Prepare by thinking through past experiences where you’ve resolved issues related to networking, server infrastructure, or disaster recovery using Veeam. This will demonstrate your problem-solving abilities.
✨Document Your Achievements
Bring along a portfolio or notes that detail your previous projects and achievements, especially those involving cloud technologies like Azure. This will not only showcase your expertise but also your commitment to maintaining comprehensive documentation, which is key for this role.
