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- Tasks: Support on-premise infrastructure and end user devices, ensuring smooth operations.
- Company: Join a global electronics organisation with a focus on innovation.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Be the go-to tech guru and make a real difference for users.
- Qualifications: Basic knowledge of Windows Server and strong communication skills required.
- Other info: Dynamic role with opportunities for travel and professional development.
The predicted salary is between 36000 - 60000 £ per year.
My Product Path are recruiting on behalf of a global Electronics organisation for a Tier 1 Infrastructure Engineer on a permanent basis. As a Tier 1 Infrastructure Engineer, you will be responsible for supporting on-premise infrastructure for our clients, with a focus on our end user devices such as computers and mobile devices. As this is a customer-facing role, strong communication skills are essential.
- Support on-premise infrastructure, including switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP).
- Maintain and support our end user infrastructure, including computers, mobile devices, printers, meeting room equipment.
- Support backup and disaster recovery solutions, primarily using Veeam.
- Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
- Ensure security best practices are implemented across on-premise environments in line with our security and vulnerability policies.
- Providing BAU support for the businesses and leveraging the senior engineers as an escalation point.
- You hold the members of your team to high standards while ensuring they have the support that they need to reach those lofty goals.
Inclusion: In all aspects of your work, you treat everyone with respect.
Performance Objectives:
- Basic knowledge of Windows Server environments (Active Directory, DNS, DHCP).
- Ability and acceptance to travel as required.
- A self-starter with the ability to work with the minimum of supervision and direction.
- Fluent in English.
Information Technology Support Engineer employer: My Product Path
Contact Detail:
My Product Path Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or online webinars where you can chat with professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in supporting infrastructure and end-user devices.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support roles. Be ready to discuss your experience with Windows Server, networking, and customer service. Confidence is key, so rehearse your answers!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of an Information Technology Support Engineer. Highlight your experience with on-premise infrastructure, Windows Server roles, and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this is a customer-facing role, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated with clients or team members in the past.
Highlight Relevant Experience: Don’t forget to mention your experience with backup and disaster recovery solutions, especially if you’ve worked with Veeam. We love seeing candidates who can maintain comprehensive documentation and implement security best practices, so make sure to include those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at My Product Path
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server roles, especially Active Directory, DNS, and DHCP. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your practical experience.
✨Communicate Clearly and Confidently
Since this is a customer-facing role, practice explaining technical concepts in simple terms. You might be asked to describe how you would support end user devices or troubleshoot issues, so think about how you'd communicate these processes effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous positions, particularly related to infrastructure support or disaster recovery solutions like Veeam. Highlighting your ability to think on your feet will impress the interviewers.
✨Emphasise Teamwork and Respect
This role requires collaboration with senior engineers and other team members. Be ready to discuss how you’ve supported your colleagues in the past and how you ensure a respectful and inclusive work environment.