At a Glance
- Tasks: Support on-premise infrastructure and assist clients with their tech needs.
- Company: Join a global electronics organisation with a focus on innovation.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for travel and professional development.
- Why this job: Make a real difference by helping clients solve their tech challenges.
- Qualifications: 1+ years in infrastructure support and strong communication skills required.
The predicted salary is between 28800 - 42000 £ per year.
My Product Path are recruiting on behalf of a global Electronics organisation for a Tier 1 Infrastructure Engineer on a permanent basis. The role is initially 4 days on-site.
As a Tier 1 Infrastructure Engineer you will be responsible for supporting on-premise infrastructure for our clients, with a focus on our end user devices such as computers and mobile devices. As this is a customer-facing role, strong communication skills are essential.
Key responsibilities:
- Support on-premise infrastructure, including switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP).
- Maintain and support our end user infrastructure, including computers, mobile devices, printers, meeting room equipment.
- Support backup and disaster recovery solutions, primarily using Veeam.
- Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
- Ensure security best practices are implemented across on-premise environments in line with our security and vulnerability policies.
- Providing BAU support for the businesses and leveraging the senior engineers as an escalation point.
- Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
- Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
- Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.
We want someone who displays:
- Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities.
- Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
- Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
- Accountability: You take responsibility for your actions, and you deliver on your commitments. You hold the members of your team to high standards while ensuring they have the support that they need to reach those lofty goals.
- Inclusion: In all aspects of your work, you treat everyone with respect.
Performance ObjectivesKey Requirements
- 1+ years of experience working in on-premise infrastructure environments.
- Basic knowledge of Windows Server environments (Active Directory, DNS, DHCP).
- Basic troubleshooting skills with the ability to resolve infrastructure issues.
- Excellent communication skills, with experience working directly with clients.
Job Skills
- Excellent communication, interpersonal and presentation skills.
- Ability to work under pressure in a fast paced and demanding environment.
- Ability and acceptance to travel as required.
- A self-starter with the ability to work with the minimum of supervision and direction.
- Motivated by change.
- Fluent in English.
Information Technology Support Engineer in Abingdon employer: My Product Path
My Product Path is an excellent employer that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact the company's growth. With opportunities for professional development and mentorship, particularly in a remote role that allows for travel to Bath, employees can enjoy a balanced work-life experience while being part of a transformative journey in IT infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Abingdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what My Product Path values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges My Product Path might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at My Product Path!
✨Direct Apply to My Product Path
Let's not forget to apply directly through the My Product Path website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in Abingdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at My Product Path.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at My Product Path. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at My Product Path
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
