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- Tasks: Support on-premise infrastructure and assist clients with their tech needs.
- Company: Join a global electronics organisation with a focus on innovation.
- Benefits: Competitive salary, opportunities for growth, and a dynamic work environment.
- Why this job: Make a real difference by helping clients solve their tech challenges.
- Qualifications: 1+ years in infrastructure support and strong communication skills required.
- Other info: Fast-paced environment with opportunities for travel and professional development.
The predicted salary is between 28800 - 42000 £ per year.
My Product Path are recruiting on behalf of a global Electronics organisation for a Tier 1 Infrastructure Engineer on a permanent basis. The role is initially 4 days on-site.
As a Tier 1 Infrastructure Engineer you will be responsible for supporting on-premise infrastructure for our clients, with a focus on our end user devices such as computers and mobile devices. As this is a customer-facing role, strong communication skills are essential.
Key responsibilities:- Support on-premise infrastructure, including switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP).
- Maintain and support our end user infrastructure, including computers, mobile devices, printers, meeting room equipment.
- Support backup and disaster recovery solutions, primarily using Veeam.
- Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
- Ensure security best practices are implemented across on-premise environments in line with our security and vulnerability policies.
- Providing BAU support for the businesses and leveraging the senior engineers as an escalation point.
- Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
- Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
- Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.
We want someone who displays:
- Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities.
- Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
- Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.
- Accountability: You take responsibility for your actions, and you deliver on your commitments. You hold the members of your team to high standards while ensuring they have the support that they need to reach those lofty goals.
- Inclusion: In all aspects of your work, you treat everyone with respect.
- 1+ years of experience working in on-premise infrastructure environments.
- Basic knowledge of Windows Server environments (Active Directory, DNS, DHCP).
- Basic troubleshooting skills with the ability to resolve infrastructure issues.
- Excellent communication skills, with experience working directly with clients.
- Excellent communication, interpersonal and presentation skills.
- Ability to work under pressure in a fast paced and demanding environment.
- Ability and acceptance to travel as required.
- A self-starter with the ability to work with the minimum of supervision and direction.
- Motivated by change.
- Fluent in English.
Information Technology Support Engineer in Abingdon employer: My Product Path
Contact Detail:
My Product Path Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Abingdon
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with professionals in the IT field. Share your insights, engage with posts, and let people know you're on the lookout for opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. Role-play with a friend or use online resources to sharpen your skills. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Information Technology Support Engineer in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Tier 1 Infrastructure Engineer. Highlight your experience with on-premise infrastructure, Windows Server, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're excited about this role. Let us know how your action-oriented curiosity and collaborative spirit can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved infrastructure issues. We love seeing how you tackle challenges head-on and what steps you took to find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at My Product Path
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows Server environments, especially Active Directory, DNS, and DHCP. Being able to discuss these topics confidently will show that you're ready for the technical aspects of the role.
✨Show Off Your Communication Skills
Since this is a customer-facing role, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with how you present information to clients.
✨Prepare for Scenario Questions
Think about common infrastructure issues you’ve encountered and how you resolved them. Be ready to share specific examples during the interview, as this will demonstrate your problem-solving skills and accountability.
✨Emphasise Teamwork and Collaboration
This role values collaboration, so be prepared to discuss how you've worked effectively in teams before. Highlight any experiences where you embraced different viewpoints to achieve a successful outcome.