Client Relationship Consultant - May Intake

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Job Details

• Permanent, full-time position
• Based in Adelaide
• Candidates with WWCC & NDIS clearance preferred

About us

The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It’s life-changing for people with disability, but navigating it can be challenging. That’s where My Plan Manager comes in!

As a financial intermediary in the NDIS ecosystem, we simplify the process for participants by managing their funding. Our award-winning team and technology handle financial administration—like managing budgets, processing invoices, and providing compliant financial reports—so our clients can focus on what matters most to them.

My Plan Manager is part of the MPM Group. Our core values are kindness, genuineness, innovation, and inclusivity, which guide everything we do.

About the role

Within our Relationships team, the Client Relationship Consultant provides high-quality, client-centered service.

What you’ll do

• Connect with clients via phone to understand their needs
• Process invoices and reimbursements according to our standards
• Support disability service providers in presenting compliant invoices
• Proactively work with providers to resolve client queries effectively

About you

You excel at delivering outstanding client service. Your strong communication, problem-solving skills, and empathetic approach help make a positive impact on clients and stakeholders.

To be our next Client Relationship Consultant, you’ll:

• Have experience in administration, customer service, or a call centre role
• Proven ability to build relationships
• Proven ability to work collaboratively in a team
• Be able to multitask, including typing and talking simultaneously
• Be driven to exceed targets
• Thrive in a structured, fast-paced environment
• Have or be willing to obtain a Working with Children Check and an NDIS Worker Check
• Be kind, genuine, innovative, and inclusive

What’s on offer

As Australia’s leading provider of NDIS plan management services, we offer:

• Full-time roles with flexible hours (8am–6pm, Monday to Friday)
• A modern, sustainable office in a prime city location
• Potential for hybrid work arrangements after probation
• Ongoing training, support, and development
• A monthly reward and recognition program
• Opportunities for career advancement
• Two additional paid days off annually for volunteering
• A vibrant, inclusive workplace culture

Our commitment to diversity

We celebrate diversity and are an equal opportunity employer, fostering an inclusive environment for our clients and team.

How to apply

Click the ‘apply now’ button and follow the prompts to submit your application.

Applications close on 10th May 2025.

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