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- Tasks: Engage with parents, manage nursery operations, and promote our brand.
- Company: Join My Ohana, a passionate childcare provider redefining family care standards.
- Benefits: Enjoy bonuses, pension schemes, retail discounts, and ongoing training opportunities.
- Why this job: Make a real impact in children's lives while growing in a supportive environment.
- Qualifications: Passion for childcare, strong communication skills, and customer service experience required.
- Other info: We celebrate diversity and are committed to building an inclusive workforce.
The predicted salary is between 28800 - 43200 £ per year.
My Ohana Gerrards Cross, England, United Kingdom
Parent Engagement Manager
At My Ohana, we believe that everyone – big and small – deserves to feel good about childcare. We’re passionate about setting new standards and redefining what great childcare can mean for families. Let us help put exceptional care at the heart of family life.
Our purpose is to lay the foundation for lifelong learning through the critical years of a child’s development.
We are looking for a passionate, committed, diligent Parent Engagement Manager to join our BRAND-NEW nursery . Your role will be responsible for promoting the nursery, as well as providing world-class customer care to our parents.
My Ohana is an equal opportunities employer and values equity, inclusion and diversity. We welcome people of different nationalities, backgrounds, beliefs, experiences, abilities and perspectives.
We commit to continuing to build a more diverse workforce, which is inclusive and supportive for every individual.
Your role will include:
- Building strong long-standing relationships with parents and carers to ensure they feel informed, valued and involved.
- Acting as the first point of contact for enquiries, complaints and feedback.
- Managing the efficient operation of the nursery including managing all enquiries, managing nursery software as well as overseeing compliance with statutory policies.
- Maintaining accurate record keeping related to child information, attendance, colleague schedules and H&S.
- Driving occupancy numbers against defined sales targets.
- Promoting the nursery and building the brand reputation through various channels including social media, open days and parents evening.
- Managing the nursery’s financial performance including overseeing the nursery budgets.
- Overseeing all nursery level fee management including billing, payments and debtors.
- Driving a positive and collaborative work environment.
- Being a role model to all colleagues.
What you’ll need to succeed:
- A passion and dedication to providing world-class care to children.
- Strong communication and interpersonal skills.
- Experience within a sales or customer service environment.
- Knowledge of early years’ settings specifically safeguarding and H&S is desirable.
- Confidence with technology including Microsoft suite and software used in nursery settings.
- Strong problem-solving and organisational skills.
- Strong desire to learn and grow.
- Willingness to roll up your sleeves and support when needed.
What we offer:
- Performance-related bonus.
- Company pension scheme.
- VIVUP benefits package including retail discounts and wellbeing support.
- Access your pay as you earn it.
- Free parking on site.
- Ongoing CPD and training and development programs designed to support professional and personal growth.
- Celebration of individual’s life events.
- Additional recognition programmes.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Education Administration Programs
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Parent Engagement Manager employer: My Ohana
Contact Detail:
My Ohana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parent Engagement Manager
✨Tip Number 1
Familiarize yourself with the values and mission of My Ohana. Understanding their commitment to exceptional childcare and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of My Ohana. They can provide insights into the company culture and expectations, which can be invaluable in preparing for your role as a Parent Engagement Manager.
✨Tip Number 3
Showcase your experience in customer service and sales during any interactions. Highlight specific examples where you've successfully built relationships or resolved issues, as these skills are crucial for the role.
✨Tip Number 4
Be prepared to discuss how you would promote the nursery and engage parents through various channels. Think about creative strategies you could implement to drive occupancy and enhance brand reputation.
We think you need these skills to ace Parent Engagement Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parent Engagement Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, sales, and childcare. Use specific examples that demonstrate your strong communication skills and ability to build relationships with parents and carers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for childcare and your commitment to providing world-class care. Mention how you can contribute to building a positive environment at My Ohana and why you are excited about this opportunity.
Showcase Your Skills: In your application, emphasize your problem-solving abilities, organizational skills, and confidence with technology. Provide examples of how you've successfully managed inquiries or complaints in previous roles.
How to prepare for a job interview at My Ohana
✨Show Your Passion for Childcare
Make sure to express your genuine passion for providing exceptional care to children. Share personal experiences or stories that highlight your commitment to childcare and how it aligns with My Ohana's mission.
✨Demonstrate Strong Communication Skills
Since the role involves building relationships with parents and carers, be prepared to showcase your communication skills. Practice active listening and think of examples where you successfully resolved conflicts or handled feedback.
✨Familiarize Yourself with Nursery Operations
Understand the key aspects of nursery management, including compliance with statutory policies and record-keeping. Be ready to discuss how you would manage enquiries and ensure smooth operations in a nursery setting.
✨Highlight Your Sales and Customer Service Experience
Since the role includes driving occupancy numbers and managing financial performance, share relevant experiences from previous roles in sales or customer service. Discuss strategies you've used to engage customers and meet targets.
