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- Tasks: Provide exceptional care and customer service in our crèche for children aged 3 months to 5 years.
- Company: Join the IKEA family and be part of a nurturing environment.
- Benefits: Flexible hours, teamwork, and the chance to make a difference in children's lives.
- Why this job: Engage with kids, create fun activities, and help families feel welcome.
- Qualifications: Experience with young children and strong communication skills are essential.
- Other info: Opportunity for career growth and to step up as a Key Worker.
The predicted salary is between 1200 - 1800 £ per month.
As an IKEA Crèche Assistant, you will play a vital role in providing exceptional customer service and caring for children in our crèche facility. You will work closely with the Crèche Manager and other team members to ensure a safe, nurturing, and engaging environment for all children attending the crèche. This role requires excellent communication skills, a passion for working with children, and a strong commitment to delivering high-quality customer service.
To be familiar with and act according to safeguarding guidelines as set down by the local safeguarding board or Social Services. Deliver and uphold the company’s Vision and Mission on an ongoing basis. To observe and report any Health and Safety issues to the relevant persons. Ensure the safety, security and well-being of all children attending the setting. Work in collaboration with the Crèche Manager and Store team to drive visitation to the store and crèche.
Responsibilities/Accountabilities
- Customer Service
- Greet parents and children warmly upon arrival and departure.
- Provide excellent customer service by addressing any enquiries, concerns, or requests from parents in a prompt and professional manner.
- Maintain a positive and welcoming atmosphere in the crèche and around the store at all times.
- Plan and provide opportunities for in-store activities, as well as meeting and greeting families to encourage and promote the crèche services.
- Care
- Supervise and interact with children in the crèche, ensuring their safety and well-being at all times.
- Engage children in age-appropriate activities and play to stimulate their physical, social, emotional, and cognitive development.
- Assist with toileting if required using provided PPE.
- Monitor children's behaviour and intervene when necessary, reinforcing positive behaviour.
- Collaboration
- Work collaboratively with the Crèche Manager, designated Key workers and other colleagues to plan and implement daily activities and support with in-store events when required.
- Communicate effectively with colleagues to ensure smooth transitions and continuity of care for children, especially at shift/lunch handover times.
- Participate in team meetings and training sessions to stay informed about company policies, procedures, and best practices.
- Be a reliable member of the team, working cooperatively and with flexibility.
- Support the Manager in communicating all marketing material for events through notice boards, announcements, newsletters etc.
- Potential to step up as a Key Worker when required.
- Maintain a high standard of personal appearance and professional conduct at all times.
- Health and Safety
- Ensure the highest standards of safety and security within the setting, to prevent accidents and injuries.
- Follow proper hygiene practices, including handwashing and sanitising, to minimise the spread of germs and illnesses.
- Be compliant with emergency procedures with regards to company and client policy and procedures.
- Support and complete when required the Opening and Closing Checklists for the crèche.
- Documentation
- Keep accurate records of children's attendance, safeguarding concerns, accidents, or incidents as per company procedure.
- Complete required documentation, such as incident reports and daily logs, in a timely and thorough manner.
- Ensure that ALL sensitive data is kept secure in a locked cabinet, and then shredded once successfully uploaded to the company’s online system.
- Other Duties
- The post may require flexible working hours including working some weekends and assisting at other sites.
- Colleagues must be able to deal with operational issues in the absence of the Manager.
- You may be required to perform other duties than those listed in the job description to meet the operational needs of the business.
Essential Skills
- Previous experience of working with children aged 3 months to 5 years
- Excellent Communication Skills
- Knowledge and understanding of Equal Opportunities
- Knowledge and understanding of safeguarding children
Desirable Skills
- Minimum level 5 (Grade C) GCSE
- Minimum Level 3 appropriate qualification
- Knowledge of Health and Safety Legislation
- Knowledge and understanding of Children Act
- Experience/knowledge of governing bodies inspections
IKEA Crèche Assistant in Exeter employer: My Ohana
Contact Detail:
My Ohana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IKEA Crèche Assistant in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing IKEA's website and social media. This will help you understand their values and how they operate, which is super important for a role like Crèche Assistant.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with parents and children, it’s key to show off your friendly and professional side. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your passion for working with kids! During the interview, share specific examples of your experience with children. Whether it's a fun activity you led or a challenge you overcame, let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace IKEA Crèche Assistant in Exeter
Some tips for your application 🫡
Show Your Passion for Childcare: When writing your application, let your love for working with children shine through! Share any relevant experiences or stories that highlight your commitment to providing a safe and nurturing environment.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your communication skills and any experience you have with safeguarding guidelines to show we’re on the same page.
Be Professional Yet Approachable: While it’s important to maintain a professional tone, don’t be afraid to let your personality come through! We want to see how you’d fit into our team, so a friendly and warm approach can make a great impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at My Ohana
✨Know Your Stuff About Childcare
Make sure you brush up on your knowledge of child development and safeguarding guidelines. Familiarise yourself with the specific age group you'll be working with, as well as any relevant legislation. This will show that you're not just passionate about working with children, but also knowledgeable and responsible.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, practice how you would greet parents and engage with children. Think of examples from your past experiences where you successfully communicated with both kids and adults. This will help you demonstrate your ability to create a welcoming atmosphere.
✨Prepare for Teamwork Questions
Collaboration is crucial in this role, so be ready to discuss how you've worked effectively in a team before. Think of specific instances where you contributed to a positive team dynamic or helped resolve conflicts. This will highlight your reliability and flexibility as a team member.
✨Bring Your Enthusiasm
Let your passion for working with children shine through during the interview. Share stories that reflect your love for engaging with kids and creating fun, safe environments. A genuine enthusiasm can make a lasting impression and show that you're the right fit for the crèche.