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- Tasks: Support onboarding and ensure smooth operations for our customers.
- Company: Join My Money Matters, a fast-growing financial guidance company.
- Benefits: Remote-first work, competitive salary, and opportunities for skill development.
- Why this job: Make a real difference in people's financial journeys while growing your career.
- Qualifications: Strong communication skills and a passion for teamwork.
- Other info: Dynamic role with room for innovation and personal growth.
The predicted salary is between 28800 - 48000 ÂŁ per year.
My Money Matters is on a mission to make everyone feel confident and in control of their finances so they can achieve their life goals faster. We solve this through expert financial guidance, smart goal-planning tools, and exclusive products – helping people save for a first home, boost their pension, or plan for retirement. We are already a trusted partner to major employers like the NHS, and we are scaling fast.
Responsibilities:
- Ensure the connection between what we promise our customers and how we deliver it.
- Support the Onboarding Team to onboard new customers (“Partners”).
- Facilitate onboarding new Members.
- Report and manage Partner and employee queries.
- Liaise with Pension Providers to address or resolve issues for our Partners or Members.
- Develop and maintain relationships with Partners and Pension Providers.
- Monitor and report to Partners on Performance and Payroll changes as required.
- Develop and maintain administration processes and suggest improvements for efficiencies.
The right person:
- Excellent written and verbal communication skills.
- Strong team player with a willingness to collaborate to achieve solutions.
- Ability to prepare and format reports, daily records and process data.
- Organised with a high attention to detail.
- Self-motivated and able to prioritise a busy workload in a fast-paced environment.
- Flexible and willing to develop skills across different operational activities.
- Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook.
- Excited to learn about and implement automations of existing workflows and new ways of doing existing processes.
Operations Administrator employer: My Money Matters
Contact Detail:
My Money Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with current employees at My Money Matters. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company’s mission and values. We want to see how you align with our goal of helping people feel confident about their finances. Show us your passion for making a difference!
✨Tip Number 3
Practice your communication skills! As an Operations Administrator, you’ll need to liaise with various partners and members. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Administrator role. Highlight your relevant experience and skills that match what we’re looking for, especially in communication and organisation.
Show Your Passion: Let us know why you’re excited about working with My Money Matters! Share your enthusiasm for helping people manage their finances and how you can contribute to our mission.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your ability to communicate effectively, just like you would in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at My Money Matters
✨Know Your Stuff
Before the interview, make sure you understand My Money Matters' mission and how they help people with their finances. Familiarise yourself with their services and think about how your skills as an Operations Administrator can contribute to their goals.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is key for this role, prepare examples of how you've effectively communicated in past positions. Be ready to discuss how you handle queries and liaise with different stakeholders, like Partners and Pension Providers.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you manage your workload and prioritise tasks. Bring examples of reports or processes you've developed that showcase your attention to detail and ability to improve efficiencies.
✨Embrace Flexibility and Learning
This role requires a willingness to adapt and learn new skills. Be prepared to talk about times when you've had to be flexible in your work and how you've approached learning new tools or processes, especially around automations and workflow improvements.