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- Tasks: Be the first point of contact for clients and support their journey with care and clarity.
- Company: Join My Law Matters, a progressive law firm with over 35 years of trusted heritage.
- Benefits: Enjoy comprehensive training, career progression, and 28 days’ holiday.
- Why this job: Make a real impact in a fast-paced environment while using cutting-edge technology.
- Qualifications: Strong communication skills and experience in customer-facing roles preferred.
- Other info: Collaborative culture with exciting long-term opportunities in a dynamic firm.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Fentiman Legal Limited (T/A My Law Matters) MLM is regulated by the SRA and is dedicated to delivering comprehensive legal solutions. At My Law Matters, we do more than complete property transactions; we guide our clients through life‑changing milestones with clarity, care, and confidence. With a trusted heritage of over 35 years and offices across the UK, we are a progressive law firm combining expert legal insight with cutting‑edge technology to deliver a truly modern legal service.
We are seeking a proactive, organised, and client‑focused Customer Engagement Officer to join our growing team. This role is central to delivering an excellent client experience, supporting customer enquiries, onboarding, and day‑to‑day administrative operations. You will be the first point of contact for many clients and play a key role in supporting the end‑to‑end client journey within a fast‑paced, professional environment.
Your Role & Key Responsibilities
- Act as a primary point of contact for client enquiries via phone, email, and ticketing systems
- Provide quotations and basic service information using internal systems
- Open, set up, review, and maintain accurate client files (digital and/or paper)
- Chase clients for outstanding information and documentation
- Handle incoming and outgoing correspondence, including post and document preparation
- Support general office administration and day‑to‑day operational tasks
- Retrieve and manage client documents such as Wills, LPAs, and deeds when required
- Maintain accurate records across CRM and internal systems
- Work collaboratively with internal teams to ensure smooth client onboarding and progression
- Deliver a professional, calm, and solution‑focused service always
- Support sales activity, lead conversion, and performance targets where applicable
About You
- You have experience in a customer‑facing or office‑based administrative role (preferred)
- Have strong communication skills (verbal and written) with a professional telephone manner
- You have excellent attention to detail and organisational skills
- Ability to manage multiple tasks and work effectively under pressure
- Confident IT user, including Microsoft Word, Excel, Outlook, and CRM systems
- Experience in conveyancing, legal services, cash room systems, or sales environments is advantageous but not essential
- Flexible, client‑focused, and able to act with integrity and credibility
Why Join Us?
- Career Growth: You will grow your career while being part of a company that is pioneering AI‑driven innovation and automation across multiple industries.
- Supportive Culture: You’ll be part of a collaborative, high‑performance team where knowledge‑sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast‑paced environment where your ideas are not only heard but encouraged.
- Modern Practice: Work with advanced AI‑powered tools, streamlined workflows, and full administrative support.
- Strategic Expansion: With ambitious growth plans and a national footprint, we offer exciting long‑term opportunities in a dynamic firm.
What We Offer
- Comprehensive training and ongoing development
- Opportunities for career progression within a growing business
- A role where your contribution is valued and your voice is heard
- 28 days’ holiday including bank holidays
- A secure and progressive workplace
Ready to Redefine Your Career? Be the voice of our clients. Be part of a growing legal brand and want to make your mark across multiple brands we’d love to hear from you! Share your CV with us!
Customer Engagement Officer in Wolverhampton employer: My Law Matters
Contact Detail:
My Law Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Officer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, attend industry events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching My Law Matters and understanding their values and services. Tailor your responses to show how your skills align with their mission of delivering clarity, care, and confidence to clients.
✨Tip Number 3
Practice your communication skills! As a Customer Engagement Officer, you'll need to be clear and professional. Role-play common client scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at My Law Matters.
We think you need these skills to ace Customer Engagement Officer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engagement Officer role. Highlight any customer-facing or administrative experience you have, and don’t forget to mention your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining My Law Matters and how you can contribute to delivering an excellent client experience. Keep it professional but let your personality show through.
Showcase Your IT Skills: Since the role involves using various systems, make sure to mention your proficiency with Microsoft Word, Excel, Outlook, and any CRM systems you've used. This will show us that you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at My Law Matters
✨Know the Company Inside Out
Before your interview, take some time to research Fentiman Legal Limited and their approach to client engagement. Understand their values, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Engagement Officer, strong communication is key. Prepare examples of how you've successfully handled client enquiries or resolved issues in previous roles. Practise articulating these experiences clearly and confidently, as this will demonstrate your suitability for the position.
✨Demonstrate Organisational Skills
Given the fast-paced nature of the role, be ready to discuss how you manage multiple tasks and stay organised. Bring up specific tools or methods you use to keep track of client information and deadlines, as this will highlight your ability to thrive in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the firm.
