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For Companies At a Glance
- Tasks: Lead and grow our debt collection division, managing cases and overseeing collections.
- Company: My Law Matters is a trusted legal services provider across England and Wales.
- Benefits: Enjoy competitive salary, performance bonuses, hybrid working, and advanced tech access.
- Why this job: Join a dynamic team focused on technology-driven solutions and professional growth.
- Qualifications: Experience in debt collection management and strong leadership skills required.
- Other info: This is a full-time, permanent role based in Wolverhampton.
The predicted salary is between 36000 - 60000 £ per year.
My Law Matters is a trusted legal services provider delivering client-focused solutions across England and Wales. As part of a dynamic legal and business services group, we continue to expand while upholding the highest standards of compliance, professionalism, and operational efficiency.
We are now seeking a Debt Collection Manager to lead and grow our debt collection division, managing cases procured by the firm while overseeing debt collection for My Law Matters and other group companies.
The Role
As Debt Collection Manager, you will play a key role in developing a technology-driven, efficient debt recovery function within our organisation. You will:
- Lead the end-to-end debt recovery process for client and internal group collections.
- Manage, supervise, and grow a high-performing debt collection team.
- Drive operational efficiency by utilising case management systems and automated workflows to improve recovery timelines.
- Oversee pre-legal and legal collections, ensuring high recovery rates while maintaining compliance.
- Liaise with clients and internal stakeholders, maintaining transparent and effective communication throughout the collection process.
- Generate and analyse collection performance data to support decision-making and continuous improvement.
- Collaborate with IT and operations teams to enhance processes through technology, ensuring seamless operations.
Key Responsibilities:
- Implement and monitor technology-enabled debt collection strategies for various debt types (B2B and consumer).
- Ensure FCA, SRA, and GDPR compliance across all collection activities.
- Manage case progression using debt collection software and CRM systems for tracking, reporting, and workflow optimisation.
- Provide leadership and ongoing development to the debt collection team to meet targets and maintain high standards.
- Handle complex and escalated debts with a solutions-focused approach.
- Identify and implement process improvements to increase recovery efficiency and customer satisfaction.
Requirements:
- Proven experience in debt collection management within a legal, financial, or professional services environment.
- Strong understanding of debt recovery procedures, compliance, and litigation processes.
- Confident in using case management systems and technology to drive operational improvements.
- Leadership experience with the ability to motivate, guide, and develop a team.
- Excellent communication, negotiation, and organisational skills.
- Analytical mindset with the ability to interpret and use data to drive decision-making.
What We Offer:
- Competitive salary and performance-based bonuses.
- A supportive, collaborative, and forward-thinking environment.
- Opportunities for professional growth within a growing group.
- Hybrid working options for a healthy work-life balance.
- Access to advanced legal technology and operational systems to support your role.
How to Apply
If you are ready to lead a technology-enabled debt collection division within an expanding legal services group, we would love to hear from you. Please send your CV and a covering note to jobs@mylawmatters.co.uk or apply directly via LinkedIn.
Debt Collection Manager employer: My Law Matters
Contact Detail:
My Law Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Manager
✨Tip Number 1
Familiarise yourself with the latest debt recovery technologies and case management systems. Being knowledgeable about these tools will not only help you in the role but also demonstrate your commitment to operational efficiency during interviews.
✨Tip Number 2
Network with professionals in the legal and financial sectors, especially those involved in debt collection. Attend industry events or join relevant online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved debt recovery processes in previous roles. Highlighting your analytical mindset and ability to drive decision-making through data will set you apart from other candidates.
✨Tip Number 4
Research My Law Matters thoroughly, including their values and recent developments. Tailoring your conversation to align with their mission and demonstrating your understanding of their operations will show that you're genuinely interested in the position.
We think you need these skills to ace Debt Collection Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection management, particularly within legal or financial environments. Emphasise your leadership skills and any technology-driven improvements you've implemented in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly your experience with compliance and operational efficiency in debt recovery.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to drive decision-making in past positions. This could involve improving recovery rates or enhancing team performance through data analysis.
Highlight Communication Abilities: Effective communication is key in this role. Provide examples of how you've successfully liaised with clients and stakeholders in previous jobs, ensuring transparency and effective communication throughout the collection process.
How to prepare for a job interview at My Law Matters
✨Understand the Debt Collection Landscape
Familiarise yourself with the current trends and challenges in debt collection, especially within the legal sector. Being able to discuss these topics will demonstrate your industry knowledge and show that you're proactive about staying informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop team members, as this role requires strong leadership to manage a high-performing debt collection team.
✨Emphasise Compliance Knowledge
Since compliance is crucial in debt collection, be ready to discuss your understanding of FCA, SRA, and GDPR regulations. Providing specific examples of how you've ensured compliance in previous roles can set you apart from other candidates.
✨Demonstrate Analytical Skills
Be prepared to talk about how you've used data to drive decision-making in your previous positions. Discuss any tools or systems you've used for tracking performance and how you've implemented improvements based on your analysis.
