At a Glance
- Tasks: Coordinate appeals cases and manage documentation in a supportive team environment.
- Company: Join a friendly organisation that values its people and promotes collaboration.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and ongoing training.
- Other info: Friendly atmosphere with excellent career development opportunities.
- Why this job: Make a difference by ensuring efficient processes and high-quality support.
- Qualifications: Previous admin experience, strong organisational skills, and attention to detail required.
Location: Shirley, Solihull (Hybrid Working)
Salary: £24,784.50 per annum
Job Type: Full-Time | Permanent
Join a Team Where Organisation Makes a Difference
At My Key Recruitment, we are excited to be partnering with a fantastic organisation to recruit an Appeals Coordinator to join their friendly and supportive administration team based in Shirley, Solihull. This is an excellent opportunity for an organised and detail-oriented administrator who enjoys coordinating processes, managing documentation and keeping everything running efficiently behind the scenes.
Working within a collaborative team, you will play a key role in coordinating appeals cases from receipt through to completion, ensuring all documentation, scheduling and communication is delivered accurately and on time. With a hybrid working pattern and excellent benefits, this is a fantastic opportunity to join a business that genuinely values its people.
The Role
As an Appeals Coordinator, you will be responsible for coordinating appeals cases while providing high-quality administrative support to ensure an efficient and professional service.
Key Responsibilities
- Log and acknowledge new appeals cases.
- Maintain accurate Work in Progress (WIP) records.
- Coordinate and schedule board hearings.
- Arrange hearing venues and meeting logistics.
- Prepare case documentation and hearing packs.
- Ensure all documentation is issued within agreed timescales.
- Coordinate hearing arrangements and ensure all equipment is available.
- Proofread and distribute board reports to a high standard.
- Liaise professionally with authorities, appellants, board members and third parties.
- Work within agreed service level agreements and established processes.
- Escalate complex or delayed cases where appropriate.
- Provide additional administrative support across the team as required.
About You
We are looking for someone who enjoys working in a structured, process-driven environment and takes pride in delivering work to a high standard. You will ideally have:
- Previous administration, coordination or scheduling experience.
- Excellent organisational and time management skills.
- Strong attention to detail.
- Experience managing diaries or coordinating appointments.
- Excellent written and verbal communication skills.
- Good knowledge of Microsoft Outlook, Word and Excel.
- Experience using databases or internal systems.
- A proactive approach and the ability to work independently.
- A customer-focused mindset.
Working Hours
Full-time – 37.5 hours per week
Working between 8:00am and 6:00pm
Hybrid working: Tuesday, Wednesday & Thursday: Office-based in Shirley, Solihull; Monday & Friday: Working from home
What's on Offer?
- £24,784.50 per annum
- Hybrid working
- 25 days annual leave plus Bank Holidays (increasing with service)
- Birthday leave
- Contributory pension scheme (up to 6%)
- Life assurance
- Discounted gym membership
- Health cashback plan
- Ongoing training and development
- Friendly and supportive working environment
Apply Today
If you are an organised administrator looking for your next opportunity within a supportive and professional team, we would love to hear from you. To apply, please send your CV to: (url removed)
My Key Recruitment is acting as a recruitment agency on behalf of our client. We welcome applications from candidates of all backgrounds and are committed to promoting equal opportunities throughout the recruitment process.
Appeals Coordinator in Solihull employer: My Key Recruitment
At My Key Recruitment, we pride ourselves on being an excellent employer that values its people and fosters a friendly, supportive work culture. As an Appeals Coordinator in Shirley, Solihull, you'll enjoy hybrid working arrangements, generous annual leave, and opportunities for ongoing training and development, all while contributing to a meaningful cause in a structured environment. Join us to be part of a team where your organisational skills can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Coordinator in Solihull
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at My Key Recruitment!
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We think you need these skills to ace Appeals Coordinator in Solihull
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at My Key Recruitment. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to My Key Recruitment and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at My Key Recruitment. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to My Key Recruitment's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at My Key Recruitment
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with My Key Recruitment.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at My Key Recruitment will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact My Key Recruitment and how you would contribute to adapting HR strategies.
