At a Glance
- Tasks: Process customer orders and provide top-notch support to clients across the UK.
- Company: Join a busy sales support team in Birmingham with a focus on collaboration.
- Benefits: Gain valuable experience in a supportive environment with career growth potential.
- Other info: Opportunity to work with a dynamic team and develop your business awareness.
- Why this job: Be a key player in delivering exceptional customer service and achieving team targets.
- Qualifications: Sales order processing experience and strong customer service skills required.
My Key Recruitment is looking for a proactive Sales Order Processor to join a busy sales support team in Birmingham. This role is central to ensuring that customer orders are placed and managed efficiently, while providing excellent service and support to clients across the UK.
You will act as a key point of contact for customers, handling queries, processing orders, and supporting a team that prides itself on delivering high standards of service.
Key Responsibilities
- Process all customer communication (mail, fax, e-mail, telephone, web) promptly and accurately.
- Ensure verbal and written orders are correctly captured and managed.
- Adhere to delivery procedures and internal policies at all times.
- Follow all checking, verification, and authorisation procedures, escalating any issues to your line manager.
- Develop detailed knowledge of products and services to provide accurate information to customers.
- Ensure team members adhere to credit, returns, and special order policies.
- Achieve individual and team targets consistently.
- Maintain confidentiality of customer data and ensure company systems and paperwork are secure.
- Provide cover support to other business units or teams when required.
- Comply with all health and safety requirements.
- Deliver exceptional customer service at all times.
Person Specification
Competencies:
- Business Awareness
- Collaborative Team Working
- Problem Solving
- Customer Commitment
Skills & Knowledge:
- MFG Pro knowledge or similar ERP systems
- Familiarity with CRM processes
- Complaint handling
- Microsoft Office (Excel, Word, PowerPoint)
Experience:
- Exposure to a broad range of business functions within a sales process
- Customer service experience
- Must have sales order processing experience
If you are an organised, customer-focused professional looking to join a supportive team, contact Michael at My Key Recruitment by emailing your most recent CV to (url removed).
Sales Order Processor employer: My Key Recruitment
At My Key Recruitment, we pride ourselves on being an excellent employer that values its people and fosters a friendly, supportive work culture. As an Appeals Coordinator in Shirley, Solihull, you'll enjoy hybrid working arrangements, generous annual leave, and opportunities for ongoing training and development, all while contributing to a meaningful cause in a structured environment. Join us to be part of a team where your organisational skills can truly make a difference.
