At a Glance
- Tasks: Administer and optimise the EvaluAgent quality management platform for continuous improvement.
- Company: Join a dynamic financial services company focused on quality assurance and customer experience.
- Benefits: Enjoy a competitive salary, pension, health programme, and employee discounts.
- Other info: Hybrid work model in Sheffield with great career growth opportunities.
- Why this job: Be the go-to expert in quality assurance and make a real impact on customer outcomes.
- Qualifications: Experience with EvaluAgent and strong analytical skills are essential.
The predicted salary is between 47181 - 52413 £ per year.
- *Job Description:*
- Role Title: Quality Assurance and Control Technical Adviser
- Department: Operations / Customer Experience / Compliance
- Reporting To: Quality Assurance & Training Manager
- *Role Purpose*
The Quality Assurance & Evalu Agent Systems Adviser is responsible for the administration, optimisation, and continuous improvement of the Evalu Agent quality management platform within a regulated financial services environment.
The role acts as the Subject Matter Expert (SME) for Evalu Agent, owning platform configuration, scorecard design, workflow administration, reporting, user management, and integration with operational quality frameworks.
Working closely with operational stakeholders and external partners, the role ensures the platform effectively supports quality assurance, competence management, regulatory compliance, and continuous improvement initiatives that drive positive customer outcomes.
- *Key Responsibilities*
- Evalu Agent Platform Administration & Ownership
- Act as the primary Subject Matter Expert (SME) for the Evalu Agent platform.
- Administer and maintain system configuration, user access, permissions, workflows, and platform settings.
- Manage platform upgrades, enhancements, testing, and release activities.
- Ensure system integrity, data quality, and governance standards are maintained.
- Develop and maintain platform documentation, processes, and administration guides.
- Provide second-line support and troubleshooting for platform users.
- Scorecard Design & Management
- Design, build, maintain, and continuously improve QA scorecards within Evalu Agent.
- Translate regulatory requirements, business objectives, and operational processes into effective quality measurement frameworks.
- Ensure scorecards align with FCA expectations, Consumer Duty principles, and internal quality standards.
- Review scoring methodologies and assessment criteria to improve consistency, fairness, and reporting accuracy.
- Lead calibration activities to ensure scorecards remain relevant and effective.
- *Continuous Improvement*
- Identify opportunities to optimise platform functionality, workflows, automation, and reporting capabilities.
- Analyse quality and operational data to recommend process improvements and system enhancements.
- Partner with operational teams to implement quality improvement initiatives.
- Support the evolution of quality frameworks, competency models, and assessment methodologies.
- Drive adoption of best practices across quality assurance and performance management processes.
- *External Partner & Vendor Management*
- Act as the primary liaison between the organisation and Evalu Agent.
- Build and maintain effective relationships with external platform providers and implementation partners.
- Manage support requests, enhancement discussions, system issues, and service reviews.
- Coordinate platform development requests and ensure business requirements are clearly documented and delivered.
- Participate in vendor-led workshops, roadmap discussions, and product improvement initiatives.
- *Reporting & Management Information*
- Develop and maintain reporting suites, dashboards, and management information within Evalu Agent.
- Produce quality, compliance, and performance insights for operational stakeholders.
- Ensure reporting accurately supports regulatory, governance, and audit requirements.
- Provide recommendations based on trends, root cause analysis, and quality outcomes.
- *Quality Assurance Oversight*
- Conduct targeted QA assessments where required.
- Support quality calibration and governance activities.
- Provide guidance to assessors and operational leaders on scoring standards and quality frameworks.
- Ensure quality assessments are recorded accurately and consistently within Evalu Agent.
- *Essential Skills & Experience*
- Demonstrable experience administering and configuring Evalu Agent.
- Experience designing and maintaining QA scorecards and quality frameworks.
- Experience acting as a system administrator, platform owner, or SME for quality management systems.
- Strong understanding of FCA regulations, Consumer Duty, and customer outcome requirements.
- Experience working with third-party vendors and technology partners.
- Strong analytical and reporting skills.
- Experience translating business requirements into system solutions.
- Excellent stakeholder management and communication skills.
- *Desirable*
- Experience managing system implementations or platform enhancements.
- Experience with workflow automation and reporting tools.
- Knowledge of competence frameworks and accreditation processes.
- Experience within financial services, contact centres, or regulated environments.
- Additional Competencies
- System Administration & Configuration
- Platform Ownership
- Stakeholder Management
- Vendor Relationship Management
- Process Improvement
- Data Analysis & Reporting
- Change Management
- Technical Problem Solving
- Quality Governance
- Continuous Improvement
- Job Types: Full-time, Permanent
Benefits: * Company pension * Employee discount * Health & wellbeing programme * Store discount
Application question(s): * Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?
Work Location: Hybrid remote in Sheffield S1 2BJ
Quality Assurance and Control Technical Advisor in London employer: My Finance Club LTD
As a Quality Assurance and Control Technical Advisor at our Sheffield location, you will thrive in a dynamic hybrid work environment that prioritises employee well-being and professional growth. We offer competitive salaries, a comprehensive benefits package including a company pension and health programmes, and a culture that fosters continuous improvement and collaboration with operational teams to drive positive customer outcomes. Join us to be part of a forward-thinking organisation that values your expertise and supports your career development in the regulated financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance and Control Technical Advisor in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like My Finance Club LTD looking for candidates who are engaged and informed.
We think you need these skills to ace Quality Assurance and Control Technical Advisor in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at My Finance Club LTD. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at My Finance Club LTD
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with My Finance Club LTD’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
