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- Tasks: Analyse and optimise collections performance across various customer interaction channels.
- Company: Join a dynamic team in a leading contact centre BI environment.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and health programmes.
- Why this job: Make a real impact on collections strategies while working with innovative technologies.
- Qualifications: Degree in relevant fields and experience in debt collection or e-commerce.
- Other info: Hybrid work model with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Job Title
Collections Analyst
Overview
Senior analyst role within the Contact Centre BI team responsible for optimising collections performance across multiple customer interaction channels.
Location
Hybrid – office attendance in Sheffield 3 days per week with remote work for the remaining days.
Responsibilities
- Analyse current collections performance and make recommendations for improvement, including:
- SMS (business transmission and customer interaction)
- Email (business transmission and customer interaction)
- Website (business transmission and customer interaction)
- Chat (business transmission and customer interaction)
- AI agents interaction and performance
- Dialler systems (business transmission and customer interaction)
- Payments activity (online payments, bank transfers, card payments over the phone)
- B2C communications frequency and customer behaviour
- Peaking and troughing analysis of collections performance
- Payment types and pattern recognition
- On time payments and payplans
- Provide concepts to enhance collections performance, including:
- Dialler campaigns
- Marketing communications
- Develop and monitor collection KPIs (Recovery Rate, loan instalments, payplans, communications, gross efficiency, etc.)
- Prepare daily, weekly, monthly, annual and other periodic reports for senior management
- Support Contact Centre management, compliance management and senior management related issues
Qualifications
Education
Economics, applied mathematics, finances, mathematical statistics, social sciences (sociology, political sciences, marketing), computer sciences (data analysis, databases, programming, information technology).
Experience
Debt collection or unsecured lending business (loans, credit cards, lines of credit); e-commerce, marketing.
Required Hard Skills
- SQL – any dialects (MySQL, PgSQL, MsSQL), CTEs, window functions, hard queries, stored procedures
- Mathematical statistics – distributions, correlation, regressions, hypothesis testing
- Excel – proficient level, sorting, filtering, pivot tables, VLOOKUP, SUMIF/SUMIFS, charts
- BI tools – PowerBI (desirable)
- A/B testing – split principles, test planning, logging
Desirable Hard Skills
- Python – data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib
- ETL processes – Airflow, Pentaho, etc.
- IT understanding – client‑server processes, API, back‑end and front‑end, parsing, algorithms and data structures
- Management – sprints, AGILE, waterfall, Jira, etc.
Other Skills
- Required fluent English
- Problem solving, critical thinking, competence in cognitive biases and logical fallacies
Benefits
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount
- Please inform us if you have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in‑person from the office)
Job Types
Full‑time, Permanent
Pay
£28,000.00–£30,000.00 per year
Work Location
Hybrid remote in Sheffield S1 2BJ
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Collections Analyst employer: My Finance Club Limited
Contact Detail:
My Finance Club Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in collections or analytics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your analytical prowess and any successful projects you've worked on. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to collections performance and data analysis. Mock interviews with friends or using online resources can boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it shows you're proactive and keen on being part of the team.
We think you need these skills to ace Collections Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Analyst role. Highlight your experience with data analysis, SQL, and any relevant tools like PowerBI. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about optimising collections performance and how your background in economics or finance makes you a great fit for our team.
Showcase Your Analytical Skills: In your application, don’t forget to showcase your analytical skills. Mention specific projects where you've improved performance or used data to drive decisions. We love seeing real examples of your work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at My Finance Club Limited
✨Know Your Numbers
As a Collections Analyst, you'll be dealing with performance metrics and KPIs. Brush up on your understanding of recovery rates, payment patterns, and how to analyse collections performance. Be ready to discuss specific examples from your past experience where you've improved these metrics.
✨Show Off Your SQL Skills
Since SQL is a must-have for this role, make sure you can talk confidently about your experience with different SQL dialects. Prepare to answer questions about complex queries or stored procedures you've written in the past. Maybe even bring a sample query to demonstrate your skills!
✨Demonstrate Problem-Solving Prowess
This role requires strong problem-solving abilities. Think of a time when you faced a challenging situation in collections or data analysis. Be ready to explain your thought process and how you arrived at a solution. Highlight any critical thinking techniques you used to overcome obstacles.
✨Familiarise Yourself with BI Tools
While PowerBI is desirable, showing familiarity with any BI tools can set you apart. If you've used A/B testing or have experience with data visualisation, mention it! Prepare to discuss how you've used these tools to enhance collections performance or report findings effectively.