Operations Analyst (Greater London)

We are seeking an Operations Analyst to add to our growing team!

As an Operations Analyst you will join our core team to support our banking operations, with a wide exposure to other functional teams. You will learn the inner workings of a credit union.

My Community Bank

My Community Bank is a London based credit union. We are a digital FCA and Bank of England regulated credit union, and a provider of market leading deposits and loans including to underserved communities.

Role Responsibilities

• Executing manual and partially automated transaction activities with meticulous attention to detail and data quality.
• Assist in managing day-to-day financial operations
• Provide administrative support for the customer service team and handle ad hoc tasks as required.
• Dealing with customer queries
• Other administrative and operational tasks and one-off projects supporting the Operations team
• Transaction monitoring in line with our internal AML check
• Owning operational processes; constantly looking to innovate and improve
• Act as a point of contact for questions relating to operational processes
• Maintaining information across multiple systems
• Review new member application in line with credit union requirement
• Monitoring relevant email inboxes
• Maintain customer reports records.

Qualifications Required:

• Educated to degree level (or a school leaver with strong A Levels)
• Interest in financial services
• Good written and verbal communication skills
• Good basic numerate skills (arithmetic)
• Microsoft suite proficient including Excel and Word.

Our offer to you

• Opportunity to be part of a small and friendly team and be a part of financial services sector.
• Training and mentorship to help you develop new skills
• Chance to make an impact on society, as we pride ourselves on offering products and services to all, including underserved communities
• Office location at WeWork in Canary Wharf, with office perks
• Salary competitive