Operations Analyst

We are seeking an Operations Analyst to add to our growing team! As an Operations Analyst you will join our core team to support our banking operations, with a wide exposure to other functional teams. You will learn the inner workings of a credit union.

My Community Bank is a London based credit union. We are a digital FCA and Bank of England regulated credit union, and a provider of market leading deposits and loans including to underserved communities.

Role Responsibilities:

• Executing manual and partially automated transaction activities with meticulous attention to detail and data quality.
• Assist in managing day-to-day financial operations.
• Provide administrative support for the customer service team and handle ad hoc tasks as required.
• Dealing with customer queries.
• Other administrative and operational tasks and one-off projects supporting the Operations team.
• Transaction monitoring in line with our internal AML check.
• Owning operational processes; constantly looking to innovate and improve.
• Act as a point of contact for questions relating to operational processes.
• Maintaining information across multiple systems.
• Review new member application in line with credit union requirement.
• Monitoring relevant email inboxes.
• Maintain customer reports records.

Qualifications Required:

• Educated to degree level (or a school leaver with strong A Levels).
• Interest in financial services.
• Good written and verbal communication skills.
• Good basic numerate skills (arithmetic).
• Microsoft suite proficient including Excel and Word.

Our offer to you:

• Opportunity to be part of a small and friendly team and be a part of financial services sector.
• Training and mentorship to help you develop new skills.
• Chance to make an impact on society, as we pride ourselves on offering products and services to all, including underserved communities.
• Office location at WeWork in Canary Wharf, with office perks.
• Salary competitive.