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For Companies At a Glance
- Tasks: Provide top-notch IT support to schools, ensuring smooth and efficient ICT networks.
- Company: Join Joskos Solutions, a trusted ICT partner dedicated to enhancing education through technology.
- Benefits: Enjoy competitive rewards, growth opportunities, and a chance to make a real difference in learners' lives.
- Why this job: Be part of a mission-driven team that values service excellence and long-lasting relationships.
- Qualifications: MCSA, Azure, ITIL certifications preferred; strong Windows OS and networking knowledge required.
- Other info: Experience in the education sector or managed service providers is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.
Key Job Responsibilities
- Providing Senior Technical Support to education sector customers
- Ensuring continuity, efficiency and enhancing ICT networks
- Management and maintenance of client network environments
- Build key relationships with key technical contacts at client sites and third parties
Key Skills
- Qualifications such as MCSA, AZ’s & ITIL would be highly beneficial towards your application
- Strong knowledge of Windows OS, 10 & 11
- Strong demonstrable experience of Azure & Intune
- Excellent PC problem solving skills
- Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS
- Active Directory – set up and troubleshooting all aspects of AD and its associated services
- Virtualisation - Good understanding of the virtualization concepts
- Networking – Good understanding of the networking stack, TCP/IP and subnetting
- Comfortable with a range of backup products, including VM-level solutions
- Knowledge of deployment solutions such as WDS essential
- Experience with MDT and/or SCCM highly advantageous
- Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks
- Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
- Strong experience dealing with Office 365, Exchange 365 and Papercut
- Experience with Web filtering products – LGFL, Smoothwall, Sonicwall, Websense
- Experience with Sophos Enterprise Console and other managed antivirus systems
- Previous knowledge/experience within the education sector or MSP’s beneficial
- Professional, customer service minded
- Solutions oriented with good problem-solving skills
Senior IT Support Engineer employer: My Capital Advance
Contact Detail:
My Capital Advance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Intune, and Windows Server OS. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the education sector or those who work at Joskos Solutions. Engaging with current employees on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of scenarios where you've successfully resolved technical issues, particularly in educational settings, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research the latest trends and challenges in ICT support within the education sector. Being knowledgeable about current issues will not only help you in interviews but also show your commitment to making a difference in learners' lives, which is central to Joskos Solutions' mission.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your qualifications such as MCSA, Azure certifications, and ITIL, as well as your strong knowledge of Windows OS and experience in the education sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting educational institutions. Mention specific examples of how you've provided technical support in previous roles and how you can contribute to Joskos Solutions' mission of delivering outstanding service.
Highlight Problem-Solving Skills: In your application, provide examples of complex technical issues you've resolved. This could include troubleshooting Active Directory or managing network environments. Demonstrating your problem-solving abilities will show that you're solutions-oriented.
Showcase Customer Service Experience: Since the role requires a professional and customer service-minded approach, include any relevant experience where you've successfully interacted with clients or stakeholders. Highlight your ability to build relationships and provide excellent support.
How to prepare for a job interview at My Capital Advance
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows OS, Azure, and Intune in detail. Highlight specific examples of how you've configured, troubleshot, and maintained these systems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share real-life scenarios where you successfully resolved technical issues. This will showcase your ability to think critically and provide solutions under pressure, which is crucial for a Senior IT Support Engineer.
✨Understand the Education Sector
Familiarise yourself with the unique challenges faced by schools regarding ICT. Showing that you understand their needs and can tailor your support accordingly will set you apart from other candidates.
✨Build Rapport with Interviewers
Since relationship longevity is key in this role, practice building rapport during the interview. Engage with your interviewers, ask insightful questions about their current ICT challenges, and express your enthusiasm for supporting educational institutions.
