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- Tasks: Provide top-notch IT support to schools and enhance their ICT networks.
- Company: Join Joskos Solutions, a trusted ICT partner for educational organisations.
- Benefits: Competitive salary, growth opportunities, and a chance to make a difference in education.
- Why this job: Be part of a team that transforms learning through innovative ICT solutions.
- Qualifications: Experience with Windows OS, Azure, and strong problem-solving skills required.
- Other info: Dynamic work environment with a focus on professional development and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UK’s most trusted provider of ICT support and Infrastructure Services to schools and other educational organisations – a provider of outstanding service at every level, delivering award‑winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for everything ICT‑related, always combining service and relationship longevity into the solutions and service that we take pride in delivering.
Key Job Responsibilities
- Providing Senior Technical Support to education sector customers
- Ensuring continuity, efficiency and enhancing ICT networks
- Management and maintenance of client network environments
- Build key relationships with key technical contacts at client sites and third parties
Key Skills
- Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application
- Strong knowledge of Windows OS, 10 & 11
- Strong demonstrable experience of Azure & Intune
- Excellent PC problem solving skills
- Proven ability to configure, troubleshoot and maintain a variety of Windows Server OS
- Active Directory set up and troubleshooting all aspects of AD and its associated services
- Virtualisation – Good understanding of the virtualization concepts
- Comfortable with a range of backup products, including VM‑level solutions
- Knowledge of deployment solutions such as WDS essential
- Experience with MDT and/or SCCM highly advantageous
- Understanding of managed wireless solutions (Ruckus advantageous), including 802.1X security and guest/BYOD networks
- Knowledge of mobile devices (iOS, Android) and their integration with Windows networks
- Strong experience dealing with Office 365, Exchange 365 and Papercut
- Experience with Web filtering products LGFL, Smoothwall, Sonicwall, Websense
- Experience with Sophos Enterprise Console and other managed antivirus systems
- Previous knowledge/experience within the education sector or MSPs beneficial
- Professional, customer service minded
- Solutions oriented with good problem‑solving skills
IT Support Engineer in Royston employer: My Capital Advance
Contact Detail:
My Capital Advance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Royston
✨Tip Number 1
Network, network, network! Get out there and connect with people in the education sector. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise, especially with Windows OS and Azure. Share specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t forget to research the company! Knowing about Joskos Solutions and their mission to support schools will help you tailor your conversations. It shows you’re genuinely interested and ready to contribute to their vision.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way for us to keep track of your interest and ensure you’re considered for the role. Plus, it gives you a better chance to shine!
We think you need these skills to ace IT Support Engineer in Royston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant skills and experiences, especially those that match the job description. We want to see how you can make a difference in the education sector!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in education and how your background aligns with our mission at Joskos Solutions. Let us know what makes you the perfect fit!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your qualifications like MCSA or ITIL, and your experience with Windows OS, Azure, and Intune. We love seeing candidates who are confident in their abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at My Capital Advance
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows OS, Azure, and Intune. Be ready to discuss specific scenarios where you've solved problems or improved systems, as this will show your hands-on experience.
✨Understand the Education Sector
Familiarise yourself with the unique challenges schools face regarding ICT support. Being able to relate your experience to the education sector will demonstrate your commitment and understanding of their needs.
✨Showcase Your Customer Service Skills
Since this role involves building relationships with clients, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your solutions-oriented approach and problem-solving abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their services, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
