At a Glance
- Tasks: Greet customers, provide excellent service, and promote our brand.
- Company: Join the exciting launch of My 1st Years at Fenwick Newcastle.
- Benefits: Flexible hours, full training, and a fun team environment.
- Other info: Great opportunity for career growth in a dynamic retail setting.
- Why this job: Be part of a new concession and create memorable customer experiences.
- Qualifications: Friendly personality, good communication skills, and a positive attitude.
The predicted salary is between 18900 - 23100 £ per year.
We are excited to be launching a brand-new My 1st Years concession at Fenwick Newcastle, and we are looking for enthusiastic, friendly and customer-focused Team Members to join us. This is a fantastic opportunity to be part of the launch of our new concession and help create a great experience for our customers. We are looking for people who are passionate about providing excellent customer service, enjoy working with customers and are confident representing the My 1st Years brand.
We have a number of permanent positions available:
- 1 x Team Member – 37.5 hours per week
- 2 x Team Members – 30 hours per week
- 1 x Team Member – 16 hours per week
Responsibilities
- Greet customers and provide a friendly and welcoming service
- Deliver excellent customer service and ensure customers have a great experience
- Approach and engage with customers to drive sales
- Promote the My 1st Years brand and products
- Help customers find the products they are looking for
- Provide advice and guidance on product selection
- Process cash and card payments accurately
- Deal with customer queries and refunds professionally
- Replenish stock and assist with stock control
- Receive and store deliveries
- Keep the concession clean, tidy and well presented
- Ensure products are correctly priced and displayed
- Report any stock discrepancies or issues to the manager
- Work as part of the team to achieve sales targets
- Follow company guidelines and procedures
- Carry out any other reasonable duties required by the business
Person Specification
- Friendly, approachable and engaging personality
- Confident when speaking to and approaching customers
- Previous retail or sales experience is desirable
- Excellent communication and customer service skills
- Helpful, polite and professional
- Basic IT skills
- Able to work well as part of a team
- Comfortable working in a busy retail environment
- Flexible and able to work a variety of shifts, including weekends
- Positive and hardworking attitude
Full training will be provided.
Team Member employer: My 1st Years
My 1st Years is an exceptional employer that values innovation and excellence, providing a dynamic work environment in Northampton. With a strong focus on employee growth, you will have the opportunity to influence significant budgets and drive impactful marketing strategies while collaborating with talented teams. Our hybrid working model promotes a healthy work-life balance, ensuring that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like My 1st Years, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like My 1st Years!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at My 1st Years, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at My 1st Years and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show My 1st Years that you’re ready to jump in and contribute right away!
How to prepare for a job interview at My 1st Years
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
